Josephine Moralez
Comfort Suites
Plainview,TX
1
Language
17
years of professional experience
Experienced hospitality professional known for strong customer service and effective problem-solving. Proven track record in managing front desk operations and training staff to maintain high service standards and guest satisfaction.
Work History
Front Desk Clerk/Night Auditor
5 Years 10 Months- Manage front desk operations, ensuring efficient check-in and check-out processes.
- Provide exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Monitored inventory levels of supplies and equipment, ensuring availability for daily operations.
- Assisted with billing inquiries and processed payments accurately to ensure financial integrity.
- Developed strong relationships with guests to foster loyalty and repeat business through personalized service.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Trained new staff on front desk procedures and customer engagement techniques to enhance team performance.
Server/Cashier
3 Years 5 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Trained and mentored new servers on restaurant policies and procedures.
- Maintained cleanliness and organization of dining area throughout shifts.
Cook & Caregiver
9 Months- Prepared and executed diverse menus catering to resident dietary needs.
- Collaborated with kitchen staff to ensure timely meal service and high-quality presentations.
- Mentored junior cooks on food safety standards and culinary techniques.
- Streamlined inventory management processes, reducing waste through effective stock utilization.
Server/Cashier
6 Months- Resolved customer complaints effectively, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in inventory management by monitoring stock levels of supplies.
Cashier/Stocker
4 Months- Processed customer transactions with accuracy and efficiency using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Trained new cashiers on register functions and customer interaction protocols.
Education
High School Diploma
Skills
Time management
Customer service
Hospitality services
Administrative skills
Bilingual
Languages
Spanish
Native or Bilingual
Interests
Reading
Strategy Games
Animal Care
I enjoy helping others and giving back to the community.
DIY and Home Improvement
Watching Movies and TV Shows
Timeline
Front Desk Clerk/Night Auditor
Comfort Suites
2020.10 - CurrentRead More
Server/Cashier
Mia's Italian Restaurant
2013.02 - 2016.07Read More
Cook & Caregiver
Westridge Manor
2011.10 - 2012.07Read More
Server/Cashier
Ben's Cafe
2010.08 - 2011.02Read More
Cashier/Stocker
Doc's Liquor Store
2009.09 - 2010.01Read More
Plainview High School
High School Diploma
Read More