Josephine Powell
Nicholson,GA
Summary
A highly dependable, empathetic, and supportive individual with proficient knowledge in clinical medical support and administrative tasks. Seeking to become part of a medical team committed to maintaining the highest standards of patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Crawl Space Ninja
Athens, GA
12.2021 - 10.2023
- Managed daily office operations.
- Provided support to current customers by addressing their concerns and resolving issues
- Managed customer relations and production timelines for sold jobs
- Maintain spreadsheets on current and upcoming jobs
- Handled payment processing and deposits for completed jobs
- Organized and managed filing system for company records, employee information, and customer data
- Maximized efficiency by utilizing Quickbooks to generate invoices, record payments, and send receipts.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
Sales and Marketing Manager
Servpro
Athens, GA
08.2018 - 12.2021
- Scheduled all incoming leads for sales representatives and coordinated required production work after completing estimates and receiving authorization
- Implemented a regular coaching and training program to meet department expectations
- Visited top clients to foster and preserve professional relationships.
- Handled customer feedback and successfully resolved any issues.
- Managed social media accounts and increased online reviews
- Executed successful marketing events
- Utilized Microsoft Office, Work Center, and other administrative applications to streamline workflow
- Created and distributed promotional materials to increase brand awareness.
- Conducted market research to understand customer needs and preferences.
Education
Associate in Medical Billing and Coding -
Ultimate Medical Academy-Tampa
04.2020
Skills
- Microsoft office
- Medical Billing & Coding
- QuickBooks
- Medical terminology
- Specimens collection and processing
- Vital Sign Monitoring
- Phlebotomy
- Immunization Administration
- BLS certified
- Maintaining confidentiality
- Infection control procedures
- EKG set up & monitoring
Certification
- Certification in Clinical Medical Assisting through National Healthcare Association| Athens Institute of Allied Health, Athens, GA| May 2024
- BLS Certification through American Heart Association| Athens CPR and Safety, Athens, GA| March 2024
Timeline
Office Manager
Crawl Space Ninja
12.2021 - 10.2023
Sales and Marketing Manager
Servpro
08.2018 - 12.2021
Associate in Medical Billing and Coding -
Ultimate Medical Academy-Tampa
- Certification in Clinical Medical Assisting through National Healthcare Association| Athens Institute of Allied Health, Athens, GA| May 2024
- BLS Certification through American Heart Association| Athens CPR and Safety, Athens, GA| March 2024
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