Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Josephine Thoms

Arnold,MD

Summary

Hard working young woman who thrives in working with others and communication skills. I have handled many conflicts and situations among customers and am determined to be the problem solver. Reliable as far as time of scheduling and well communication skills with a manager.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hostess

Severn Inn
10.2022 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customer questions about hours, seating, and menu information.

Education

N/A - N/A

Broadneck High School
Annapolis, MD

Skills

  • Complaint Handling
  • Event Planning
  • Reservations Management
  • Food Running
  • Seating arrangements
  • Greeting guests
  • Table Bussing
  • Phone Etiquette
  • Cleaning and sanitation

Accomplishments

• CPR Training

• High School

• Passing all Spanish courses up to Honors Spanish 4

Certification

• CPR certified

Timeline

Hostess

Severn Inn
10.2022 - Current

N/A - N/A

Broadneck High School

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Josephine Thoms