JOSEPHINE VANCE
Greenville,South Carolina
Summary
Results-oriented Pharmacy Operations Manager with expertise in team leadership and inventory management. Skilled in Microsoft Office Suite, delivering effective problem-solving that enhances employee performance and customer satisfaction. Proven ability to optimize operations and foster professional relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Prisma Health Pharmacy
Greenville, SC
08.2024 - Current
- Filled prescriptions accurately and efficiently for diverse patient needs.
- Assisted pharmacists with medication therapy management and patient consultations.
- Interpreted and processed medication orders under supervision of pharmacist.
- Operated pharmacy software systems for prescription processing and record-keeping.
- Maintained inventory levels, ensuring timely restocking of medications and supplies.
- Ensured compliance with safety standards and regulatory requirements in the pharmacy.
Pharmacy Operations Manager
Walgreens
Greenville
03.2019 - 02.2024
- Managed scheduling of employees based on workload demands while ensuring coverage during peak times.
- Provided oversight of pharmacy personnel performance, conducting regular reviews and evaluating employee performance against established standards.
- Managed pharmacy staff by onboarding, scheduling and training team members.
- Monitored inventory levels to ensure adequate supplies are available at all times.
- Maintained records related to medication orders, drug interactions and adverse reactions.
- Resolved customer complaints in a timely manner while maintaining professional relationships with patients, families and caregivers.
- Assisted with the hiring process of new pharmacists, technicians and support staff.
- Entered new patient profiles and prescriptions into medication input software system.
Shift Leader
Walgreens
Greenville
03.2015 - 03.2019
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Provided excellent customer service and developed strong relationships with customers.
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Prepared end-of-shift reports for management review and approval.
Head Microbiologist
The C. F. Sauer Company
Mauldin
01.2008 - 01.2013
- Monitored team performance to meet quality standards and enhance lab results.
- Managed inventory levels to minimize loss and maintain compliance with company protocols.
- Adhered to cash handling protocols and security measures to protect assets and ensure accuracy.
Microbiology Lab Coordinator
Pfizer, Inc.
Greenwood
01.2006 - 01.2008
Education
Bachelor of Science - Microbiology
Clemson University
South Carolina01.2005
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Access
Certification
NABP Certified Pharmacy Technician
References
- Rachel Klasing, Former Coworker, Greenville Discount Pharmacy, Pharmacist, (478) 320-4069, Rachel.klasing@gmail.com
- Troy Greer, Former Coworker, Prisma Health, Certified Pharmacy Technician, (864) 823-9577, david.greer@prismahealth.org
- Chuck Witt, Former Coworker, Walgreens, Customer Service Representative, (864) 430-2792, Crlswitt@yahoo.com
Timeline
Pharmacy Technician
Prisma Health Pharmacy
08.2024 - Current
Pharmacy Operations Manager
Walgreens
03.2019 - 02.2024
Shift Leader
Walgreens
03.2015 - 03.2019
Head Microbiologist
The C. F. Sauer Company
01.2008 - 01.2013
Microbiology Lab Coordinator
Pfizer, Inc.
01.2006 - 01.2008
Bachelor of Science - Microbiology
Clemson University