Josephine Zamorano
Harlingen,TX
Summary
Highly motivated and detail‑oriented healthcare support professional with cross‑training in medical reception and insurance verification, eager to serve others.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Medical Receptionist/Insurance Specialist
Brownsville Pulmonary Center
Brownsville, TX
12.2022 - 12.2024
- Performed scheduling for multiple providers, coordinating appointment availability, cancellations, confirmations, and rescheduling across two clinics.
- Directed patient flow by monitoring provider schedules, overbooking rules, and clinic utilization to reduce wait times and improve access to care.
- Completed insurance eligibility verification ensuring accurate coverage prior to appointments.
- Coordinated benefits and authorizations for specialty care, diagnostic testing, referrals, and durable medical equipment.
- Entered and updated patient demographics, insurance, and clinical information in EMR systems with 100% accuracy.
- Managed high‑volume calls on multi‑line phone systems.
- Collaborated with nurses, providers, pharmacists, and administrative staff to coordinate care, relay clinical instructions, and support workflow efficiency.
- Ensured HIPAA compliance by maintaining confidentiality and following secure communication protocols.
- Supported secure messaging workflows by responding to patient inquiries and routing messages to appropriate clinical staff.
Operations Customer Service Specialist
United States Navy
Fort Worth, Texas
03.2016 - 03.2020
- Created detailed documentation for all customer inquiries, requests, issues, concerns.
- Provided technical support to customers regarding product functions and operations.
- Managed customer inquiries and resolved issues efficiently.
- Assisted in developing standard operating procedures for operations.
- Answered incoming customer inquiries via telephone, email and other channels.
- Participated in regular meetings with supervisors and managers to discuss progress and challenges faced in daily operations.
Education
Some College (No Degree) - Medical Billing And Coding
Southern Careers Institute
TXSkills
- Insurance verification
- EMR systems
- Benefit coordination
- HIPAA compliance
- Patient scheduling
- Customer relationship management
Languages
English
Full Professional
Spanish
Professional
Timeline
Medical Receptionist/Insurance Specialist
Brownsville Pulmonary Center
12.2022 - 12.2024
Operations Customer Service Specialist
United States Navy
03.2016 - 03.2020
Some College (No Degree) - Medical Billing And Coding
Southern Careers Institute