Josephine (Josie) Lewis

Cashier. Customer service

• Assisted customers with plant selection and care advice, enhancing overall shopping experience.
• Maintained product displays to ensure optimal organization and visual appeal in garden center.
• Collaborated with team members to restock merchandise, promoting timely availability of products.

• Managed billing processes, ensuring accuracy and timely invoicing for customers. Managed team of 15 billing team members.
• Created testing procedures for staff testing of rate cases using PowerPoint.
• Tracking various system requirements via excel spreadsheets.
• Oversaw reconciliation of accounts, resolving discrepancies efficiently to maintain financial integrity. Answering customer inquiries via Illinois Commerce Commission.
• Implemented process improvements thru PowerPoint. Metric tracking via spreadsheets; enhancing billing workflow while reducing errors significantly.
• Trained and mentored junior staff on billing procedures and customer service best practices.
• Developed and maintained reporting systems to track billing metrics and performance indicators.