Joseph Thumma
San Angelo,TX
Summary
Dedicated and highly organized customer service professional with extensive experience in customer support, technical assistance, and administrative roles. Proven ability to manage multiple tasks, solve complex problems, and deliver exceptional service. Seeking a customer service position at eBay to utilize my skills in enhancing customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
2
2
Certification
Work History
Customer Service Preauthorization Representative
myMatrixx, a Cigna Health Group
07.2022 - Current
- Handle preauthorization requests and ensure timely processing
- Provide detailed information to customers regarding their preauthorization status
- Coordinate with healthcare providers and insurance companies to facilitate approvals.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Captain
U.S. Air Force
07.2021 - 06.2022
- Oversaw a wing, managing daily operations and personnel
- Ensured compliance with military regulations and standards
- Provided leadership and mentorship to junior officers.
Receptionist
St. Margaret's Church
08.2014 - 06.2020
- Managed reception area, greeting visitors and handling inquiries
- Scheduled appointments and maintained church records
- Assisted in organizing church events and activities.
Customer Service Representative
St. Stephen's Church
07.2011 - 08.2014
- Provided customer service to parishioners and visitors
- Addressed and resolved customer inquiries and complaints
- Assisted with administrative tasks and event coordination.
Education
Masters in Theology -
Oblate School of Theology
05.2011
Bachelor of Philosophy -
Jnana Deepa Vidyapeeth
Pune, Maharastra05.2001
Skills
- Customer service
- Technical Support
- Problem Resolution
- Critical Thinking
- Leadership
- Teamwork
- Communication
- Time Management
- Organizational Skills
- Microsoft Office
- Computer Hardware
Certification
- Customer Service
- CompTIA A+
Languages
English
Full Professional
Hindi
Limited Working
Telugu
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
Timeline
Customer Service Preauthorization Representative
myMatrixx, a Cigna Health Group
07.2022 - Current
Captain
U.S. Air Force
07.2021 - 06.2022
Receptionist
St. Margaret's Church
08.2014 - 06.2020
Customer Service Representative
St. Stephen's Church
07.2011 - 08.2014
Masters in Theology -
Oblate School of Theology
Bachelor of Philosophy -
Jnana Deepa Vidyapeeth