Joseph Robert Currao

• Met with customers to discuss service needs and offer available solutions.
• Met with customers to discuss service needs and develop effective and practical solutions with thorough price quotes for commercial businesses.
• Hired, trained and supervised team of service staff members to meet business goals.
• Negotiated with vendors to secure best prices for parts and supplies.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Analyzed service reports to identify areas of improvement.
• Resolved customer complaints in professional and timely manner.
• Implemented strategies to increase customer service satisfaction ratings.
• Monitored service staff performance and provided feedback for improvement.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• HVAC technical and mechanical support for all clients as needed.

• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
• Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
• Traveled to job sites for both scheduled and emergency appointments.
• Filled out detailed work orders for each job completed.
• Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
• Kept accurate records of time and materials used for each job to compile into service reports.
• Repaired and replaced motors, bearings and belts.
• Repaired and replaced heating and air conditioning systems for commercial customers.
• Repaired, replaced and serviced commercial HVAC equipment, components, and wiring.
• Installed HVAC system expansions, discharge valves, air ducts and dampers.
• Worked in strict compliance with applicable OSHA regulations and safety requirements.
• Used technical skills, tools, and techniques like soldering to repair parts.
• Repaired and replaced faulty motors, blowers, switches and compressor units.
• Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
• Troubleshot and diagnosed issues with HVAC units.
• Supervised and instructed assistants.
• Installed new air conditioning and heating systems according to manufacturer's specifications and local codes.
• Performed routine maintenance on heating and cooling systems.
• Inspected cooling systems and identified potential problems.
• Certified Start-Up Technician for Stulz and Above Air.

Same as above

Same as above