Joseph S Cassella
New York,NY
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Omakase Server
Brush Sushi
Atlanta, Georgia
11.2024 - 05.2025
- Delivered Michelin Star-quality service in upscale environment.
- Educated guests on courses and unique ingredients, detailing preparation processes.
- Created tailored beverage pairings to enhance dining experiences.
Server
The Dunes Restaurant
Nags Head, NC
06.2023 - 09.2025
- Explained menu options and provided food and beverage suggestions to guests.
- Took customer orders efficiently to enhance service speed.
- Communicated with hosts, bussers, and kitchen staff to ensure smooth operations.
- Proactively satisfied customers by topping off drinks and supplying condiments and napkins.
Server
Felice Columbus
New York, NY
03.2023 - 05.2023
- Provided exceptional service to high volume of daily customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Informed customers of daily specials and signature menu items.
Server
Cafe Luxembourg
New York, NY
11.2021 - 12.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Server
Avenue Waterfront Grille
Manteo, NC
09.2018 - 10.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Provided exceptional service to high volume of daily customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Orapax
Norfolk, VA
01.2019 - 04.2021
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Server, Prep Cook
Stack 'Em High Pancake House
Kitty Hawk, North Carolina
05.2017 - 08.2017
- High volume restaurant in resort community.
- Learned valuable customer service skills.
Education
Bachelor of Arts -
James Madison University
2017
High School Diploma -
Grassfield High School
2014
Skills
- Menu memorization
- Point of Sale (POS) system operations
- Price memorization
- Food safety understanding
- Dining customer service
- Table Bussing
- Sales Techniques
References
References Available upon request
Timeline
Omakase Server
Brush Sushi
11.2024 - 05.2025
Server
The Dunes Restaurant
06.2023 - 09.2025
Server
Felice Columbus
03.2023 - 05.2023
Server
Cafe Luxembourg
11.2021 - 12.2022
Server
Orapax
01.2019 - 04.2021
Server
Avenue Waterfront Grille
09.2018 - 10.2021
Server, Prep Cook
Stack 'Em High Pancake House
05.2017 - 08.2017
Bachelor of Arts -
James Madison University
High School Diploma -
Grassfield High School