JOSEPH V. KENNEDY IV
Milford,NH
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, operations and logistics, and networking to drive growth initiatives and marketing to maximize brand outreach. Highly driven recovery advocate and passionate motivational speaker determined on making a difference in the lives of those who need support and guidance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Operations
GateHouse Treatment
Nashua, NH
02.2020 - Current
- Prioritized and organized tasks to efficiently accomplish daily and long term goals of the business.
- Worked with the clinical and case management teams to achieve a variety of goals for the program and clients.
- Created policies and procedures for improved workflow processes and efficiency
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Set goals and expectations for direct reports using performance review process, holding staff accountable
- Successfully improved employment turnover through creating incentive and training programs.
- Managed day-to-day operations of a large staff in multiple departments.
- Developed training programs for new employees as well as existing staff members.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Implemented systems for monitoring client services and satisfaction
- Maintained budgeting documents for accurate tracking of expenses.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Prepared detailed reports outlining operational results on a regular basis.
- Identified areas where process improvements could be made resulting in increased productivity.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Assessed progress toward sobriety by managing and improving the process for administering urine drug screens for all clients in care.
- Developed and implemented recovery plans for individuals in crisis.
- Provided excellent service and attention to families or referral sources when face-to-face or through phone conversations.
- Coordinated with community partners and outreach team to ensure appropriate referrals were made to meet client needs.
Recovery Coordinator
GateHouse Treatment
Nashua, NH
02.2018 - 02.2020
- Facilitated group therapy sessions focused on relapse prevention, life skills development and coping strategies. Facilitated 12 step recovery readings and guidance on personal recovery paths and mentors in the community.
- Assisted clients in developing independent living skills including budgeting, transportation, self-care and communication skills.
- Assessed progress toward sobriety by administering drug tests at random intervals throughout the program period.
- Advised clients on personal recovery options while in care and completion of the program including 12-step programs, sober living facilities or outpatient counseling.
- Collaborated with multi-disciplinary staff to improve overall patient care and redirect behaviors to align with healthy recovery goals.
- Provided guidance and support to family members of clients struggling with addiction or mental health issues.
- Developed and implemented recovery plans for individuals in conjunction with the clinical team.
- Organized recreational activities for clients such as field trips, movie nights or sporting events as part of their overall treatment plan.
- Responded promptly and effectively to crises situations involving clients experiencing an emotional or behavioral challenges.
- Collaborated with other professionals within the organization to ensure quality care was provided to each client.
- Provided accountability and discipline for sober living standards and rules such as chores, curfew, and privileges.
- Maintained all facilities and worked with contractors and vendors for overall upkeep and renovation projects
- Responsible for administrator on call duties to handle emergency or crisis situations on during and after normal business hours.
Foreman and Floor Installer
Feather Floor Covering
Nottingham
02.2007 - 02.2017
- Supervise Employees, Communicate with Job Supervisors, Job Layout, Maintain Knowledge of Different Flooring Materials, Install Flooring, Bid and price jobs, Operate Small Machinery
Floor Installer
MDK Flooring
Pembroke
03.2015 - 02.2016
- Install Flooring, Job Layout
Assistant Merchandiser
Market Basket
Salem
01.1999 - 10.2006
- Arranging Sale Items, Merchandise Displays and Endcaps, Back Room Inventory
Education
High School Dipolma -
Salem High School
Skills
- Management Team Building
- Administrative Management
- Employee Motivation
- Policy Development and Enforcement
- Relationship Building
- Business Growth Initiatives
- Teamwork and Collaboration
- Operations Management & Oversight
- Strategic Planning & Process Improvements
- Proficient in: Outlook, OneDrive, Excel, Payroll
Certification
- Trauma Informed Care (8 hr) - 3/8/2022
- Certified Recovery Coach (CRC) - 8/1/19
- Nationally Certified Peer Recovery Support Specialist (NCPRSS) - 1/20/20
- OSHA 10, 11/27/17
References
References available upon request.
Timeline
Director of Operations
GateHouse Treatment
02.2020 - Current
Recovery Coordinator
GateHouse Treatment
02.2018 - 02.2020
Floor Installer
MDK Flooring
03.2015 - 02.2016
Foreman and Floor Installer
Feather Floor Covering
02.2007 - 02.2017
Assistant Merchandiser
Market Basket
01.1999 - 10.2006
High School Dipolma -
Salem High School
- Trauma Informed Care (8 hr) - 3/8/2022
- Certified Recovery Coach (CRC) - 8/1/19
- Nationally Certified Peer Recovery Support Specialist (NCPRSS) - 1/20/20
- OSHA 10, 11/27/17
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