Jose Ricardo Cervantes-Martinez
Big Bear Lake,CA
Summary
Adept at multitasking and customer engagement, I enhanced guest experiences at Jaspers BBQ by efficiently managing multiple tables and ensuring prompt service. Skilled in cash handling and safe food practices, my proactive approach and teamwork significantly contributed to operational efficiency and customer satisfaction, demonstrating a strong work ethic and exceptional service standards.
Overview
12
12
years of professional experience
Work History
Server
Jaspers BBQ
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained the restaurant by constantly cleaning the area.
- Kept stock of all the inventory snd would take care of inventory.
House Man
Lagonita Lodge
10.2021 - 12.2021
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
Dishwasher
Saucy Mama's
07.2017 - 04.2021
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Assisted throughout the kitchen when needed.
- Took responsibility for counting and keeping stock of all kitchen supplies.
Line Cook
McDonald's
04.2013 - 07.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Would move around the restaurant and be placed in any position when necessary.
Education
Associate Of Business Administration - Business
Crafton Hills College
Yucaipa, CAHigh School Diploma -
Big Bear Highschool
Big Bear Lake, CA05.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Food Running
- Sales expertise
- Supply Restocking
- Table Bussing
- Suggestive Selling
- Strong team player
- Great listening skills
Additional Information
My hobbies are driving around town and seeing different scenery's, playing soccer, spending time with friends and family, working on my cars.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Jaspers BBQ
12.2022 - Current
House Man
Lagonita Lodge
10.2021 - 12.2021
Dishwasher
Saucy Mama's
07.2017 - 04.2021
Line Cook
McDonald's
04.2013 - 07.2017
Associate Of Business Administration - Business
Crafton Hills College
High School Diploma -
Big Bear Highschool
Similar Profiles
VANESSA BOCANEGRAVANESSA BOCANEGRA
Server/ Bartender at Jaspers BBQServer/ Bartender at Jaspers BBQ
Isobel MountfordIsobel Mountford
Bartender at Jaspers ArmsBartender at Jaspers Arms
Taylor HoltenTaylor Holten
Kennel Technician at Jaspers Doggie Daycare and BoardingKennel Technician at Jaspers Doggie Daycare and Boarding