Josette Fernandez
Goodwill
Kissimmee
17
years of professional experience
Dedicated Retail Worker experienced in delivering high-quality customer service and maintaining operational efficiency. Achieved team goals through effective cash handling, customer interaction, and problem-solving. Focused on ensuring customer satisfaction and accuracy in fast-paced retail environments.
Work History
Cashier
1 Year 4 Months- Delivered exceptional customer service to enhance shopping experience
- Processed transactions accurately and provided change to customers
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted in inventory management by restocking merchandise and organizing displays.
Estimator/Auditor
7 Years 5 Months- Provided accurate reconditioning estimates for body, detail, and mechanic, ensuring clarity for project execution.ssss
- Provide accurate reconditioning estimates for body, detail and mechanic
- Collaborated with procurement and purchasing staff to secure accurate pricing of parts and supplies for estimates, improving overall project cost management.
- Managed customer communications regarding approved reconditioning estimates and repair timelines.
Head Cashier
5 Years 11 Months- Managed 7-10. Cashiers
- Executed cash handling procedures to efficiently oversee cash operations for 5 registers, ensuring accuracy during daily openings and closings
- Enhanced customer satisfaction through the application of empathy and patience while resolving complaints and inquiries effectively
- Handled and transferred 40 calls daily, ensuring efficient communication and prompt responses to customer inquiries
- Provided dedicated customer service support, enhancing cross-departmental collaboration and communication
Education
AS - medical office administrative medical transcript
Associate of Science - Pharmacy Technician
Skills
Customer service
Customer support
Time management skills
Cash handling
Cleaning and sanitizing
Point-of-sale management
Patience and empathy
Work ethic and integrity
Timeline
Cashier
Goodwill
04.2025 - CurrentRead More
Estimator/Auditor
II Cox Automotive
02.2018 - 07.2025Read More
Head Cashier
HOMEDEPOT
06.2009 - 05.2015Read More
Valencia College
AS from medical office administrative medical transcript
Read More
Rasmussen University
Associate of Science from Pharmacy Technician
Read More