Josette Frazier
Pennsauken,NJ
Summary
Dynamic sales professional skilled in product knowledge and effective sales techniques. Known for achieving team targets and enhancing customer satisfaction through proactive complaint resolution and collaboration. Committed to driving revenue growth and delivering exceptional service.
Overview
22
22
years of professional experience
Work History
Sales Associate
TruGreen Lawn Care
Thorofare, New Jersey
03.2024 - Current
- Assisted customers with lawn care product selection and usage information.
- Educated clients on proper lawn maintenance techniques and seasonal care.
- Provided timely responses to customer inquiries and service requests.
- Collaborated with team members to ensure efficient service delivery.
- Demonstrated equipment operation and safety protocols to clients during consultations.
- Participated in training sessions to enhance product knowledge and sales skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Described services and explained use, operation and care.
Federal Express
Package Handler, Fed Ex
Barrington, New Jersey
07.2023 - Current
- Loaded and unloaded packages from delivery trucks efficiently.
- Sorted and organized packages for timely distribution within warehouse.
- Operated material handling equipment to move packages safely.
- Maintained clean and safe work areas to ensure compliance with safety standards.
- Collaborated with team members to streamline package handling processes.
- Inspected incoming and outgoing packages for quality assurance.
- Assisted in training new employees on package handling procedures.
- Followed company protocols for inventory management and reporting discrepancies.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Worked flexible hours, including weekends and holidays, to meet business needs.
Sales Manager
My Auto Store
Camden, NJ
08.2014 - 07.2023
- Developed sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored sales team members on product knowledge and effective selling techniques.
- Managed inventory levels to ensure product availability and optimized sales performance.
- Established strong relationships with clients to improve customer satisfaction and retention rates.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Resolved customer complaints regarding sales and service.
- Used change methodologies to increase sales and led projects for increased productivity.
Warehouse Manager
Larchmont Imaging
Hainesport, New Jersey
11.2003 - 04.2013
- Managed daily warehouse operations to ensure efficient order fulfillment.
- Oversaw inventory management processes to maintain optimal stock levels.
- Trained and mentored staff on safety procedures and operational protocols.
- Implemented process improvements to enhance workflow efficiency in the warehouse.
- Monitored equipment maintenance schedules to ensure operational readiness.
- Collaborated with cross-functional teams to streamline logistics and distribution efforts.
- Enforced compliance with safety regulations to promote a secure work environment.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Operated forklifts to fill or empty overhead spaces.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Communicated regularly with other departments regarding supply chain activities.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Resolved customer complaints related to product quality or delivery issues.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Drafted policies related to storage space utilization and distribution operations.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Oversaw daily warehouse operations to ensure efficient workflow.
Education
Associate of Arts -
Valencia College
Orlando, FL05-1993
Skills
- Customer service
- Product knowledge
- Sales techniques
- Point-of-sale operation
- Complaint resolution
- Relationship management
Timeline
Sales Associate
TruGreen Lawn Care
03.2024 - Current
Federal Express
Package Handler, Fed Ex
07.2023 - Current
Sales Manager
My Auto Store
08.2014 - 07.2023
Warehouse Manager
Larchmont Imaging
11.2003 - 04.2013
Associate of Arts -
Valencia College