Josh Abernathy
Sylvania,OH
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Strong leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Wendys Old Fashioned Hamburgers
01.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Security Guard
Private Security Company
12.2021 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Teacher's Assistant
YMCA Daycare
02.2023 - 07.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Education
High School Diploma -
Southview High School
Sylvania, OH09.2022
Skills
- Dispatch
- Background Investigations
- Reliability
- First Aid Certified
- Report Preparation
- Customer Engagement
- Scheduling
- Progress Reporting
- Paperwork Processing
- Report Generation
- Data Entry
- Account Updating
Timeline
Teacher's Assistant
YMCA Daycare
02.2023 - 07.2023
Security Guard
Private Security Company
12.2021 - 09.2023
Customer Service Representative
Wendys Old Fashioned Hamburgers
01.2021 - 11.2022
High School Diploma -
Southview High School
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