Josh Berman
College Park,MD
Summary
Reliable Shift Leader with 3 years in food service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers and employees. Played an instrumental role in unionizing my Starbucks location.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2022 - 06.2024
- Worked with fellow partners to join the national SBWU campaign and unionize our store. Actively participated in national bargaining and store level actions as a part of SBWU.
- Maintained all barista standards and expectations
- Maintained working relationships with upper management to align the store experience with the Starbucks standard
- Coached SSV's and baristas through constructive feedback to improve the work environment
- Maintained all cash handling procedures and expectations
- Assisted with SSV training by positively reinforcing successful performance and giving respectful and encouraging coaching, while following Starbucks training materials.
Squad Member
Mod Pizza
03.2022 - 08.2022
- Made handcrafted pizzas and salads to customer specification
- Enforced performance and service standards to maintain consistent, high-quality conditions devoted to customer satisfaction by coordinating with other partners in a fast-paced store environment
- Structured new hire training and provided on-the-job instruction on handcrafting beverages, performing cashier duties, food preparation, customer service, and the general management of the store
- Memorized pizza and salad recipes - run POS, oven, line, and expo positions.
Barista Trainer
Starbucks
07.2021 - 07.2022
- Prepared and served handcrafted beverages along with pastries and breakfast food items to 200-350 customers daily, while promoting coffee consumption through customer connection
- Enforced performance and service standards to maintain consistent, high-quality conditions devoted to customer satisfaction by coordinating with other partners in a fast-paced store environment
- Structured new hire training and provided on-the-job instruction on handcrafting beverages, performing cashier duties, food preparation, customer service, and the general management of the store.
Education
Bachelor of Science - Cognitive Psychology
University of Maryland
College Park, MD05.2026
Skills
- Conflict Resolution
- Goal-Oriented
- Time Management
- Interpersonal Communication
- Problem-Solving
- Cash Handling
- Customer Service
- Multitasking
- Inventory control and record keeping
- Inventory Management
- Employee Training
Awards
Partner of the Quarter at Starbucks in 2021 and 2022
Timeline
Shift Supervisor
Starbucks
07.2022 - 06.2024
Squad Member
Mod Pizza
03.2022 - 08.2022
Barista Trainer
Starbucks
07.2021 - 07.2022
Bachelor of Science - Cognitive Psychology
University of Maryland