Josh Buchanan
ABC Fine Wine & Spirits
Wesley Chapel,FL
1
Certification
9
years of professional experience
Results-driven Shift Leader skilled in conflict resolution, communication, and problem-solving. Proven ability to train and mentor teams, enhancing customer experiences and operational efficiency.
Work History
Shift Leader
9 Months- Supervised daily operations, ensuring staff adherence to service standards and company policies.
- Trained new team members on product knowledge and customer engagement techniques.
- Managed inventory levels, conducting regular stock checks to maintain optimal product availability.
- Enhanced customer experience through effective problem-solving and conflict resolution strategies.
- Supervised daily operations to ensure team compliance with safety and quality standards.
- Trained and mentored new employees on operational procedures and best practices.
- Monitored inventory levels, ensuring adequate stock for seamless operations.
- Facilitated communication between management and staff to align objectives and expectations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Independent Insurance Adjuster
2 Years 2 Months- Evaluated and analyzed insurance claims to determine coverage and liability.
- Conducted thorough investigations, including interviews and site visits, to gather evidence.
- Prepared detailed reports outlining findings and recommendations for resolution.
- Collaborated with clients, agents, and legal representatives to facilitate claim processes.
- Resolved complex claims issues through negotiation and effective communication with stakeholders.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
Sales Associate
2 Years 5 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Demonstrated extensive product knowledge to support upselling and customer education initiatives.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Trained new staff on product lines and customer service protocols, fostering team development and cohesion.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate, Welder, Lead Shop Mechanic
2 Years 9 Months- Enhanced customer satisfaction by providing personalized service and resolving inquiries effectively.
- Maintained inventory accuracy through diligent stock management and regular audits.
- Trained new employees on product knowledge, sales techniques, and operational procedures.
- Collaborated with team members to optimize merchandising strategies for increased sales performance.
- Effectively diagnose problems with company equipment, and repair any issues that may arise through daily usage.
- Complete work orders in a timely and satisfactory manner.
Education
High School Diploma
Skills
Conflict resolution
Safety processes and procedures
Equipment troubleshooting
Technical support
OSHA regulations compliance
Organizational skills
Multitasking
Attention to detail
Excellent communication
Willingness to learn
Teamwork
Problem-solving abilities
Positive attitude
Cash handling
Certification
OSHA 10 hr certification
Previous forklift and boom lift certification.
Timeline
Shift Leader
ABC Fine Wine & Spirits
11.2025 - CurrentRead More
Independent Insurance Adjuster
Qa Claims
08.2023 - 10.2025Read More
Sales Associate
Classic Auto Parts
01.2021 - 06.2023Read More
Sales Associate, Welder, Lead Shop Mechanic
Boxcar Woody
01.2018 - 10.2020Read More
Wilmington High School
High School Diploma
Read More