Josh Frith
Shawnee
Summary
Dynamic and results-driven professional with a strong background in customer service and quality control, notably at Paulo's Italian Kitchen. Expert in order accuracy and upselling, fostering guest engagement while maintaining high standards. Proven ability to resolve issues effectively, enhancing customer loyalty and satisfaction in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Paulo's Italian Kitchen
10.2009 - 03.2026
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Sanitized and organized tables to ensure tidy dining room and work spaces.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Established enduring rapport with returning customers.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Quality Control Inspector
MACRO Industries
11.2020 - 02.2025
- Performed visual inspections and non-destructive tests where appropriate.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Collaborated with production staff to establish and meet quality standards
- Inspected incoming and outgoing materials for accuracy and quality.
- Provided feedback to production team regarding product quality.
- Weighed products prior to shipment to confirm accuracy.
- Sampled products to verify compliance with standards
- Followed standard operating procedures for inspections and tests.
- Followed safety protocols while handling hazardous materials.
- Trained other workers in inspection and testing procedures.
- Recorded inspection and test results on data sheets.
- Examined products for imperfections and defects.
Education
High School Diploma -
Shawnee Mission West High School
Overland Park, KS05-2004
Skills
- Order delivery practices
- Table resetting
- Liquor, wine, and food service
- Daily specials memorization
- Order accuracy
- POS operation
- Menu item recommendation
- Guest engagement
- Effective customer upselling
- Task prioritization
- Wine pairing
- Ordering procedures
- High volume dining
- Service prioritization
- Customer service
- Server training
- Cash handling
- Strong work ethic
- Positive and professional
- Sales expertise
Certification
Forklift Certified
Timeline
Quality Control Inspector
MACRO Industries
11.2020 - 02.2025
Server
Paulo's Italian Kitchen
10.2009 - 03.2026
High School Diploma -
Shawnee Mission West High School