Josh Glackin

• Collaborated with cross-functional teams to assess and implement security measures, such as firewall configurations, intrusion detection systems, and vulnerability assessments, resulting in enhanced network security and compliance with industry regulations
• Deployed and configured Fresh Service for ticketing, project management, asset tracking, and software deployments.
• Support for over 350 employees, 4 offices, and 2 retail stores.
• Installed and configured network printers and other peripheral devices.
• Developed and documented network policies, procedures and standards.
• Evaluated software products to determine compatibility with existing systems.
• Researched and recommended new technologies and strategies for improving system performance.
• Analyzed network traffic and performance metrics to optimize system performance.

• Created service level agreement for IT operational functions and help desk operations.
• Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
• Recommended and installed upgrades and helped businesses to plan for technology to match growth.
• Coordinated efficient large-scale software deployments.
• Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Assessed business requirements to forecast annual budgetary operational costs.
• Documented software development methodologies in technical manuals to be used by IT personnel in future projects.

• Support Globally for over 400 users including outside sales, design teams, executive teams, retail stores, and international offices in Canada, Spain, China, and Edinburgh UK.
• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
• Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
• Collaborated with cross-functional teams to identify and prioritize technology needs, and successfully executed projects on time and within budget.
• Created storage allocation for new build and existing Windows servers and clusters.
• Actively led training, mentoring and continuous development of 8 person department.
• Authored service level agreements for help desk operations.
• Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Negotiated software support contracts.

• SQL database patching for Voyager software used by Design Consultants in the field.
• Technical support for over 300 Design Consultants and 200 Corporate Employees including in-house sales software (Voyager, Lookbook), hardware, printers, network (LAN/WAN, TCP/IP, DHCP, DNS, and VPN) maintenance, Avaya phone software installation and maintenance, data backup and restore.
• Successfully assisted in the implementation of Customer Relationship Management software (CRM) through system analysis and launch with the IT department, a key factor for our business in acquiring new customers through contact management, selling, and fulfillment.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Served as primary point of contact for support relating to owned solutions and products.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
• Performed root cause analysis of reported issues to enact corrections.
• Traveled with sales engineers on customer site visits to respond to specific technical questions.

Duty Stations: USS Abraham Lincoln (CVN-72) Bremerton WA, (NAS) North Island San Diego CA, USS Ronald Reagan (CVN-76), USS Carl Vinson (CVN- 70), (NAB) Coronado. OIF/OEF Veteran

• Lead LPO who managed and was responsible for a crew of 20+ men during flight deck operations aboard nuclear aircraft carriers during operations and multiple deployments around the world.
• VBSS (Visit, Board, Search, and Seizure) aboard several small vessels and oil platforms to secure illegal weapons in the Arabian Gulf.
• Cleaning and Maintenance of several weapons systems and platforms.
• Aircraft handling, firefighting, crash, and salvage, as well as search & rescue operations aboard nuclear aircraft carriers.
• Responsible for the maintenance and support of several multi-million dollar military aircraft including (EA-18G) Growler, F/A-18/F Super Hornet, F-14 Tomcat, C-130, MH-60R/Sea Hawk, and MH-53E Sea Dragon Helicopters.
• Supervised and lead flight deck operations, firefighting crews, fire rescue teams, VBSS teams and damage control crews.
• Qualified as an Aviation Warfare Systems Operator, demonstrating expertise in the operation of aircraft systems and equipment, including fueling systems, flight controls, and emergency procedures.