Josh McEwen
Orange City,IA
Summary
Accomplished Manager at Scooters Coffee, adept in team leadership and complex problem-solving, significantly enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Excel + VBA and SQL, with a proven track record in cost control and staff development. Excelled in maintaining a professional environment, achieving tasks within deadlines, and boosting profits through strategic cost management.
Overview
3
3
years of professional experience
Work History
Manager
Scooters Coffee
10.2021 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
General Maintenance Technician
Northwestern College
06.2021 - 09.2022
- Documented all maintenance activities and kept accurate records for future reference if needed.
- Performed electrical, plumbing, HVAC, and carpentry tasks as needed for effective building upkeep.
- Collaborated with team members to complete large-scale maintenance projects within deadlines and budget constraints.
- Provided technical assistance to other departments, improving overall operational effectiveness.
Education
Bachelor of Arts - Business Administration And Management
Northwestern College
Orange City, IA12.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Microsoft Excel VBA, SQL, Javascript
Timeline
Manager
Scooters Coffee
10.2021 - 01.2024
General Maintenance Technician
Northwestern College
06.2021 - 09.2022
Bachelor of Arts - Business Administration And Management
Northwestern College
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