Josh McNeill
Marietta,GA
Summary
Values-based sales professional with 9+ years in B2B sales, customer service, and relationship management in the home improvement industry. Proven track record of driving revenue growth, achieving high levels of customer satisfaction, and developing strategic market plans to deliver actionable business solutions. Skilled at building lasting customer relationships with professional contractors and leveraging software tools to manage pipeline success and sales growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Development Representative
The Home Depot
Atlanta, GA
11.2024 - 01.2026
- Analyzed ProXtra loyalty and Tableau software to identify spend potential and growth opportunity.
- Collaborated with Outside Sales Reps to align on market territory requirements and trade types (SFRC, MFRC, Non-Res).
- Utilized CRM (Salesforce) to log activities, manage leads, and drive lead conversion in a portfolio of 32 Outside Sales Reps
- Developed and executed training scripts for team to further understand customers needs and balance stakeholders.
Pro Customer Experience Manager
The Home Depot
Marietta, GA
11.2022 - 11.2024
- Managed Pro customer satisfaction and developed relationships for $7million book of business.
- Collaborated with Outside Sales Reps and vendors to host Vendor Roadshows that helped drive brand awareness and exposure.
- Developed targeted strategies to drive account growth and capture larger share of customer wallet.
- Collaborated cross functionally with corporate team on feedback, resolutions, and process improvement.
Specialty Department Supervisor
The Home Depot
Marietta, GA
11.2021 - 11.2022
- Managed pipeline and sales growth for 20+ associates.
- Collaborated with Pro department to capture larger share of wallet and product categories sold.
- Developed and led consultative selling sales initiatives.
Pro Account Sales Associate
The Home Depot
Mariettta, GA
01.2021 - 11.2021
- Managed portfolio of Pro customer accounts.
- Built and maintained relationship with Pro customers resulting in customer retention and sales growth.
- Collaborated with vendors and supplier partners to drive sales across multiple product categories,
Head Cashier
The Home Depot
Huntsville, Tx
05.2016 - 01.2021
- Managed staffing and scheduling of associates to meet business needs.
- Led training initiative to develop associate knowledge in multiple departments.
Education
Bachelor of Arts - Public Relations & Advertising
Sam Houston State University
Huntsville, Texas, TX12-2020
Skills
- Microsoft Office Suite
- Tableau and Salesforce CRM
- ZoomInfo and Buildzoom
- Point of Sale Systems (POS)
Accomplishments
- Coordinated and supervised activities for 100+ associates centralized around values-based principles.
- Led development and training seminars for associates centralized around career growth, customer service, and role-relevant skills.
- Collaborated with Sr leadership on associate survey results and executed initiatives which drove high associate retention and development.
Voice of the Associate (VOA) Captain (2024-2026)
Certification
- Social Media Marketing Certification - 2026 (Hubspot Academy)
Timeline
Sales Development Representative
The Home Depot
11.2024 - 01.2026
Pro Customer Experience Manager
The Home Depot
11.2022 - 11.2024
Specialty Department Supervisor
The Home Depot
11.2021 - 11.2022
Pro Account Sales Associate
The Home Depot
01.2021 - 11.2021
Head Cashier
The Home Depot
05.2016 - 01.2021
Bachelor of Arts - Public Relations & Advertising
Sam Houston State University