Josh Orton
Tempe,AZ
Summary
Proven track record in property management and guest relations, focusing on enhancing customer satisfaction and retention strategies. Successfully managed daily operations across multiple properties, ensuring service excellence and high performance metrics. Committed to leveraging strong leadership skills and operational efficiency in the property support role.
Overview
10
10
years of professional experience
Work History
Community Manager
Regus
02.2026 - Current
- Developed and maintained client relationships to enhance satisfaction and retention
- Managed daily operations to ensure smooth functionality of community services
- Coordinated building maintenance to uphold safety and quality standards
- Billing and collections
General Manager
Landing
11.2023 - 10.2025
- Oversaw guest communications to enhance satisfaction and resolve issues
- Cultivated property relations with onsite teams, leadership, and owners to ensure operational alignment
- Managed an extensive team of cleaners and movers
- Billing, collections, budgets, lease enforcement, policy enforcement
- Maintained some of the highest metrics in the region
- Facilitated site visits and meetings across multiple regions to maintain standards and address challenges
- Recruitment and training
- Reservation management for short term and long term guests
- Home inspections prior to each move-in.
Advanced Customer Care & Support
Chrono24
10.2022 - 03.2023
- Delivered exceptional customer experiences in luxury watch marketplace to enhance brand loyalty.
- Resolved customer inquiries promptly to boost satisfaction and strengthen relationships.
- Addressed inquiries with expertise and a friendly demeanor to foster trust.
- Managed requests through an online ticket system and phone
- Customer care and support to users and watch dealers worldwide.
Operations Onboarder / Project Manager
Getir
12.2021 - 05.2022
- Streamlined onboarding process and managed documentation to facilitate smoother integration of new hires
- Developed a learning and development system to improve employee training and support effective integration.
- Conducted applicant screenings and interviews, attracting top talent for organizational needs
Store Onboarding Coordinator
Cornershop by Uber
10.2020 - 08.2021
- Facilitated onboarding of new stores, equipping them with necessary resources for successful partnership
- Delivered a seamless onboarding experience that contributed to the overall success of businesses
- Managed system profiles, trained store teams on necessary tools
- Collaborated with departments to streamline processes and improve overall operational efficiency.
Operations Expert
Uber
11.2018 - 05.2020
- Managing operations for a vast network of over 30,000 drivers
- Achieved top positions in conversion metrics for Southeast region, demonstrating effectiveness in customer engagement and support.
- Provided in-person support and account maintenance, facilitating driver sign-ups to enhance operational efficiency.
- Collaborated with Hertz as a vehicle solutions representative to improve service delivery and customer satisfaction.
Customer Service Team Lead
Convey Health Solutions
04.2018 - 11.2018
- Led team of customer service agents to deliver exceptional service
- Developed team skills and maintained industry standards to foster high-quality service environment
- Ensured compliance with HIPAA regulations while scheduling and training initiatives enhanced team performance
Operations Specialist
Uber
03.2016 - 03.2018
- Coordinated operational workflows to enhance delivery efficiency across regions.
- Analyzed data trends to inform decision-making and improve service quality.
- Led incident response for security breaches, coordinating recovery and mitigation measures to minimize impact.
Skills
- Property management
- Client relationship management
- Lease enforcement
- Property inspections and tours
- Billing management
- Operations oversight
- Project management
- Customer experience enhancement
- Emergency response
- Conflict resolution
- Training and development
- Brand management
- Communication skills
Timeline
Community Manager
Regus
02.2026 - Current
General Manager
Landing
11.2023 - 10.2025
Advanced Customer Care & Support
Chrono24
10.2022 - 03.2023
Operations Onboarder / Project Manager
Getir
12.2021 - 05.2022
Store Onboarding Coordinator
Cornershop by Uber
10.2020 - 08.2021
Operations Expert
Uber
11.2018 - 05.2020
Customer Service Team Lead
Convey Health Solutions
04.2018 - 11.2018
Operations Specialist
Uber
03.2016 - 03.2018