Stacy Heaslet
Katy,TX
Summary
Accomplished Retail Store Manager with proven success leading high-volume convenience retail operations, improving customer satisfaction, developing high-performing teams, controlling inventory, ensuring regulatory compliance, and driving operational excellence. Recognized for strong leadership, accountability, problem-solving, and the ability to create efficient, profitable, customer-focused stores.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Timewise Gas Station
Katy, TX
01.2025 - 06.2026
- Directed inventory management processes, including accurate record-keeping, stock assessments, and supply coordination to mitigate shortages.
- Managed staff schedules, training initiatives, and performance reviews to optimize workforce productivity and maintain positive employee engagement.
- Oversaw daily operations, ensuring adherence to safety, quality, and environmental standards to promote operational integrity.
- Delivered outstanding customer service by effectively addressing inquiries, resolving issues, and cultivating a clean and inviting atmosphere.
Assistant Manager
Circle K
Houston, TX
01.2023 - 11.2024
- Achieved optimal inventory freshness by efficiently restocking shelves, refrigerated displays, and promotional areas through strategic product rotation. Maintained precise inventory records to enhance operational accuracy.
- Elevated customer satisfaction by effectively resolving complaints and concerns, with timely escalation of significant issues to management to safeguard brand reputation.
- Contributed to overall operational success by preparing coffee and hot food items, managing lottery ticket sales, and executing meticulous end-of-day store closing procedures.
Certified Lead Pawnbroker
EzPawn
Houston, TX
11.2020 - 11.2022
- Performed detailed appraisals of a wide range of merchandise, including fine jewelry and electronics, utilizing specialized equipment and market data to determine competitive values.
- Facilitated negotiations on loan terms and purchase prices, focusing on profitability and customer satisfaction to enhance client loyalty and repeat business.
- Oversaw adherence to state and federal pawn regulations by ensuring proper documentation and reporting, leading to zero compliance violations during tenure.
Skills
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Team leadership and coaching
- Inventory management
- Store merchandising
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Inventory control
- Team building and leadership
- Goals and performance
- Team motivation
- Recruiting and hiring
- Supply ordering
- Policies and procedures
- Work Planning and Prioritization
- Relationship building and management
- Strategic thinker
- Risk management
- Systems and software expertise
- Revenue generation
- Customer relations
Certification
TABC Certification
ServSave Food Protection Manager
Class C UST Operator
Timeline
Store Manager
Timewise Gas Station
01.2025 - 06.2026
Assistant Manager
Circle K
01.2023 - 11.2024
Certified Lead Pawnbroker
EzPawn
11.2020 - 11.2022