Josh Shaji
Garland,Texas
Summary
Driven professional with proven customer service and time management skills, honed at Walmart and Planet Fitness. Excelled in high-stress situations, enhancing customer loyalty and operational efficiency. Adept in Microsoft Office and CompTIA IT fundamentals, ensuring seamless front desk operations and support. Achieved significant improvements in guest satisfaction and dispute resolution.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Planet Fitness
07.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
Walmart
06.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Computer Engineering
The University of Texas At Arlington
Arlington, TX05.2027
High School Diploma -
Lakeview Centennial High School
Garland, TX06.2023
Skills
- Customer Service
- Time Management
- Troubleshooting abilities
- Cash Handling
- Skilled in CompTIA IT fundamentals,Network
- Microsoft Office
Languages
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Professional Working
Hindi
Elementary
Timeline
Front Desk Receptionist
Planet Fitness
07.2022 - Current
Customer Service Representative
Walmart
06.2021 - 04.2022
Bachelor of Science - Computer Engineering
The University of Texas At Arlington
High School Diploma -
Lakeview Centennial High School