Josh Soriano
Woodland Hills
Summary
Dynamic Assistant General Manager at Calif Chicken Cafe with expertise in operations management and staff development. Achieved significant improvements in customer satisfaction through strategic training programs and effective inventory control. Proven ability to enhance team performance and streamline processes, driving operational efficiency and fostering a collaborative work environment.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Calif Chicken Cafe
Encino, CA
03.2020 - Current
- Streamlined daily operations to enhance customer service and increase satisfaction.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
- Coordinated inventory management processes to ensure optimal stock levels and reduce waste.
- Analyzed sales data to identify trends and inform strategic decisions for menu offerings.
- Facilitated team meetings to promote communication and collaboration among staff members.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Led initiatives to improve operational procedures, resulting in increased productivity and cost savings.
- Managed scheduling and staffing needs, ensuring adequate coverage during peak hours.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Shift Leader
Calif Chicken Cafe
Chatsworth, CA
07.2016 - 03.2019
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Trained new staff on company procedures and best practices for food safety.
- Managed inventory levels, ensuring timely replenishment of stock and minimizing waste.
- Implemented process improvements that enhanced team efficiency and reduced wait times.
Personal Trainer
USA Barbell Club
Chatsworth, CA
04.2020 - 09.2021
- Developed personalized fitness programs tailored to individual client goals and needs.
- Conducted assessments to evaluate clients' fitness levels and establish baseline metrics.
- Educated clients on proper exercise techniques and safety protocols during training sessions.
- Maintained a clean, organized training environment ensuring equipment readiness for sessions.
Data Clerk
UPS Customer Center
Van Nuys, CA
09.2010 - 07.2012
- Processed and verified data entries for accuracy and completeness.
- Maintained organized records and filing systems to enhance retrieval efficiency.
- Collaborated with team members to streamline data management workflows.
- Trained new staff on data entry protocols and best practices.
Education
Personal Training Certification -
NASM
OnlineKiniseology
Santa Monica College
Santa Monica, CAHigh School Diploma -
Van Nuys High School
Van Nuys, CA07.2005
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Customer relationship management (CRM)
- Operations oversight
- Business development
- Budget control
- Human resources
- Strategic planning skill
- Process improvements
- Sales forecasting
- Customer retention
- Workflow coordination
Timeline
Personal Trainer
USA Barbell Club
04.2020 - 09.2021
Assistant General Manager
Calif Chicken Cafe
03.2020 - Current
Shift Leader
Calif Chicken Cafe
07.2016 - 03.2019
Data Clerk
UPS Customer Center
09.2010 - 07.2012
Personal Training Certification -
NASM
Kiniseology
Santa Monica College
High School Diploma -
Van Nuys High School