Josh Steger

• Identify and build relationships with key decision-makers within national accounts by providing exceptional customer service and responsiveness.

•Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.

• Increased sales volume with top national accounts within each given sales quarter.

• Scheduled phone calls, virtual and in-person meetings to discuss client needs and conduct product demonstrations.

• Met weekly with the sales team to research target accounts and develop a plan of action.

• Multitask multiple projects at once while maintaining keen attention to detail for each unique opportunity.

• Promoted to National Account Manager role after 1 year with the company.

• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

• Collaborated with other departments to address recurring customer concerns, improving overall service quality.

• Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.

• Led by example, handling complex customer issues personally to ensure high standards of service.

• Promoted to Customer Service Supervisor role within 6 months at the company.

• Worked excellently under firm deadlines to bake and provide specific fulfillment orders.

• Developed interpersonal and communication skills with frequent customer interaction.

• Responsible for leadership over multiple employees daily and ensuring tasks were completed effectively and on time.

• Promoted to Shift Team Lead after a year at the company.