Josh Stender
Tampa,FL
Summary
Dedicated food and beverage management professional with solid understanding of good business practices, customer service expertise and strong leadership skills. Results-driven and flexible with proven abilities in maintaining financial viability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
On Swann
Tampa, FL
05.2023 - Current
- Manage and mentor staff to carry out operational directives with high productivity and accuracy.
- Apply knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Oversee payroll preparation and administration for staff.
- Maintain a strong presence on various review sites
Assistant General Manager
The Hampton Social
Orlando, Florida
10.2021 - 04.2023
- Maintained detailed inventory of bar supplies and stocked work areas.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Developed and implemented bartender training programs, policies and procedures.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
General Manager
Gringos Locos
Orlando, FL
08.2020 - 10.2021
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Participated in organizational transformation and implementation activities to monitor corporate restructures.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
Director of Food and Beverage Outlets
Marriott Downtown Orlando
Orlando, FL
08.2019 - 08.2020
- Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
- Reduced Beverage Cost by 1.5% by overseeing and implementing a batched cocktail program.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Opened a Licensed Starbucks, hired and trained all personnel.
Director of Food and Beverage Outlets
Marcus Hotels and Resorts
Milwaukee, WI
06.2018 - 08.2019
- Effectively closed existing Intercontinental hotel for renovations and rebranding with little to no reduced guest experience during the closing process.
- Task Forced as AGM during renovations at Mason Street Grill, the steakhouse located in Milwaukee's(at the time) most luxurious hotel, catering to Milwaukee's elite.
- Returned in April to open five unique restaurant/bar concepts at Saint Kate the Art Hotel.
- Hired and trained all restaurant personnel and managers.
Food and Beverage Manager
Crowne Plaza Milwaukee-Airport
Milwaukee, WI
08.2014 - 06.2018
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Optimized profits by controlling food, beverage and labor costs daily.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Updated restaurant concept to better fit the needs of the market.
Education
University Of Wisconsin - Waukesha
Waukesha, WISkills
- Staff leadership
- Menu development
- Sanitation
- Diverse beverage knowledge
- MS Office
- Problem resolution
- Recruitment and hiring
- Purchasing and Cost Control
- Cocktail Batching
- Staff training and development
- Profit and loss accountability
Certification
- ServSafe Management (2023-2028)
- Tips Certified
Languages
English
Native/ Bilingual
Spanish
Limited
Japanese
Elementary
References
References available upon request.
Timeline
Assistant General Manager
On Swann
05.2023 - Current
Assistant General Manager
The Hampton Social
10.2021 - 04.2023
General Manager
Gringos Locos
08.2020 - 10.2021
Director of Food and Beverage Outlets
Marriott Downtown Orlando
08.2019 - 08.2020
Director of Food and Beverage Outlets
Marcus Hotels and Resorts
06.2018 - 08.2019
Food and Beverage Manager
Crowne Plaza Milwaukee-Airport
08.2014 - 06.2018
University Of Wisconsin - Waukesha
- ServSafe Management (2023-2028)
- Tips Certified
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