Joshelle Birch
Port Saint Lucie,FL
Summary
Results-driven professional with a strong focus on delivering exceptional customer support. Skilled in managing concerns and resolving conflicts to maximize customer satisfaction. Solid background in customer relations and communication. Robust background in Applied Behavior Analysis, proven track record in implementing behavior intervention plans and fostering positive behavioral changes. Demonstrates expertise in data collection and analysis, as well as effective communication with clients and caregivers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Safety Attendant/Front Desk (Night Shift)
Woodspring Suites Hotel
01.2024 - Current
- Checking guests in and out of hotel.
- Maintaining an organized inventory of essential safety supplies, guaranteeing availability when needed.
- Trained to deescalate guest related conflicts.
- Running night audit
- Reducing accident rates by implementing effective safety protocols and procedures.
- Maintained safe working conditions by enforcing strict adherence to company policies and guidelines.
Certified Behavioral Therapist
Saint Lucie Public Schools
01.2020 - 02.2022
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Improved client behavior by implementing individualized therapy plans and monitoring progress.
- Conducted functional assessments to identify behavioral triggers, enabling the development of targeted intervention plans.
- Maintained detailed records of client progress, facilitating accurate evaluation and modification of treatment plans as needed.
Behavior Technician/Paraprofessional
Palm Beach County School District
08.2018 - 05.2020
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Real Estate Agent
The Keyes Company
01.2019 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Package Handler
FedEx
07.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Associate of Arts - Psychology
Palm Beach State
Lake Worth, FL12.2018
Skills
- Advanced typing
- Great Written and Oral communication
- Deescalation
- Behavior redirection
- Loading and unloading
- Problem-solving skills
- Detail Oriented
- Customer and client relations
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Hobbies and Interests
- Basketball
- Exploring nature
- Working out
- Fishing
- Playing critical thinking games
Personal Information
Age: 27
Gender: Female
Certification
- CPR/AED Certification
Languages
English
Native or Bilingual
Patois
Native or Bilingual
Timeline
Package Handler
FedEx
07.2024 - Current
Safety Attendant/Front Desk (Night Shift)
Woodspring Suites Hotel
01.2024 - Current
Certified Behavioral Therapist
Saint Lucie Public Schools
01.2020 - 02.2022
Real Estate Agent
The Keyes Company
01.2019 - Current
Behavior Technician/Paraprofessional
Palm Beach County School District
08.2018 - 05.2020
- CPR/AED Certification
Associate of Arts - Psychology
Palm Beach State
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