Joshua Alberone
Lawrenceville,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Manager
LTP. Hooters
Boca Raton, FL
01.2023 - 08.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Generated detailed reports on operational success each month
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
General Manager
Vinos
Fort Lauderdale, FL
01.2022 - 01.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Bar Manager
The St. Andrews Club
Delray Beach, FL
10.2020 - 01.2022
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
Education
BA (Hons) - Service Sector Management
Nottingham Trent University
01.2015
FDA - Hospitality Management & Accounting
New College Nottingham
01.2013
Skills
- Excellent customer service
- Vast knowledge of wine, spirits, and beer
- Anticipating guests' needs
- Operations Management
- Strategic Planning
- Customer Relationship Management (CRM)
- Staff Training and Development
- Financial Management
Websites
References
Bill Depalo, LTP Partner, Hooters, BDepalo@hootersfla.com, 954-816-1283
Robert Grassi, GM St Andrews Club, Delray,FL, Robert@standrewsclub.org, 305-491-3339
Fernando Silva, A la Carte Manager/Sommelier, Glen Arbor Golf Club, Bedford Hills, NY, Fsilva@glenarborclub.com, 914-241-0700 ext123
David Sweet, GM, Boca Woods Country Club, Boca Raton, FL, dsweet@bocawoodscc.com, 561-487-2800
George McClennen, Bar Manager, Broken Sound Club, Boca Raton, FL, gmcclennen@brokensoundclub.org, 561-241-6844
Timeline
Manager
LTP. Hooters
01.2023 - 08.2024
General Manager
Vinos
01.2022 - 01.2023
Bar Manager
The St. Andrews Club
10.2020 - 01.2022
BA (Hons) - Service Sector Management
Nottingham Trent University
FDA - Hospitality Management & Accounting
New College Nottingham
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