Joshua Alfaro
Alexandria,VA
Summary
Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Resourceful Information Systems Technician known for high productivity and efficient task completion. Skilled in network troubleshooting, information security, and database management. Excel at problem-solving, teamwork, and adaptability, ensuring successful project outcomes and system reliability.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Information Systems Technician
US Navy
02.2019 - Current
- Monitored network performance to identify potential issues and optimize system performance.
- Assisted in the development of training materials for end-users on various applications.
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Maintained accurate records of all maintenance activities performed.
- Developed preventative maintenance plans for various types of machinery.
- Trained junior technicians on best practices for machine operation and repair.
- Routinely inspected plant equipment for signs of wear or malfunctioning parts.
- Followed established safety procedures when operating heavy machinery
- Provided technical assistance to crew members when needed.
- Maintained customer networks by monitoring performance, resolving problems and providing ongoing maintenance.
- Installed, configured and tested network hardware such as routers, switches and wireless access points.
- Performed regular system backups and monitored system performance logs.
- Managed installation of firmware updates on routers, switches, firewalls.
- Provided guidance to other technicians in identifying and resolving complex networking issues.
- Configured and tested new radio systems for use in the field.
- Performed maintenance on all assigned communication equipment as needed.
- Programmed new frequencies into radio sets as required by operational needs.
- Managed inventory of replacement parts associated with communication systems.
- Implemented security measures to protect sensitive information from unauthorized access or interception.
- Conducted daily tests of all assigned communication equipment to ensure proper working order.
Package Handler Supervisor
UPS
Philadelphia, PA
02.2018 - 01.2019
- Verified accuracy of shipping labels before packages were loaded onto trucks or other conveyances.
- Ensured compliance with safety regulations when loading and unloading packages from trucks or other conveyances.
- Directly supervised up to 10 package handlers at any given time, providing feedback as needed on their performance.
- Managed the scheduling process for package handlers, assigning tasks based on individual strengths and weaknesses.
- Supervised daily operations of package handling staff, ensuring efficient and effective distribution of packages.
- Provided guidance and assistance to team members regarding operational processes and procedures.
- Inspected incoming shipments to identify damaged goods or missing items, then reported findings to management team.
- Assisted in loading delivery trucks with prepared packages.
Cashier
Rite Aid
Philadelphia, PA
07.2017 - 01.2018
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
Ice Cream Server
Cold Stone
Philadelphia, PA
- Trained new employees on proper food handling techniques and customer service standards.
- Ensured that all health regulations were followed during food preparation and storage processes.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Operated cash register to collect payments from customers.
- Delivered orders accurately to customers at their tables or counters in a timely manner.
Education
High School Diploma -
Community Academy of Philadelphia
Philadelphia, PA06-2018
Skills
- Documentation
- Equipment Maintenance
- Cybersecurity Protocols
- VoIP Systems
- Troubleshooting skills
- Inquisitive
Affiliations
- Currently Active Duty Military
- Powerlifting
- Father of a beautiful 2 year old boy
- Owner of a drop-shipping website
- Avid Gamer
Accomplishments
- Specifically named in a Navy Wide messaged released highlighting diligent work that attributed to the success of the USS Bataan's work-up phase
- Awarded for stellar Navy Service from 2019 to 2023
- Awarded a GWOT and GWOT-E ribbon for deployment to the 5th Fleet Area of Operations
- Awarded a Navy Achievement Medal for the maintaining of millions of dollars worth of communications equipment, as well as ensuring safe communications and a stable network were present at all times during USS Bataan's 2023-2024 deployment.
Certification
- Top Secret Security Clearance
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Work Preference
Work Type
Part TimeLocation Preference
RemoteImportant To Me
Flexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Powerlifitng
Timeline
Information Systems Technician
US Navy
02.2019 - Current
Package Handler Supervisor
UPS
02.2018 - 01.2019
Cashier
Rite Aid
07.2017 - 01.2018
Ice Cream Server
Cold Stone
High School Diploma -
Community Academy of Philadelphia