JOSHUA ALLEN
Summary
Currently attending UCCS for my bachelors in exercise science for pre-physicians assistant. I was a part time sales associate for footlocker, from October of 2019 to February of 2021, where I gained cashier, customer and sales experience, leading me to later become the assistant manager at footlocker, from February of 2021 to present, where I gained leadership, management, and a more customer centered experience. I then found work as a retail sales consultant fot Mobily LLC, an authorized retailer of AT&T, where I was able to build upon the skills I gained with my time at Footlocker.
Overview
5
5
years of professional experience
Work History
Retail Sales Consultant
Mobily LLC
10.2022 - Current
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Managed inventory levels, ensuring optimal stock availability and minimal waste.
- Conducted regular product demonstrations, increasing interest in featured items.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Handled cash transactions accurately while adhering to established security procedures.
Retail Assistant Manager
Foot Locker
02.2021 - 10.2022
- Kept the store clean, organized, and well-maintained in order to provide a pleasant shopping experience for customers and a motivating work environment for team members
- Oversaw expenses and devised strategies to ensure that the store operated within its budget
- Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends
- Taught employees how to deal with difficult customers and difficult situations
- Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online
- Created and updated weekly work schedules to meet coverage requirements, taking into account factors such as expected customer levels, planned promotions, and individual employee strengths
- Kept track of all company inventory by monitoring multiple databases
- Taught my team members how to use effective strategies to meet operational and sales goals
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
Part Time Sales Associate
Foot Locker
10.2019 - 02.2021
- Used upselling techniques and offered product and service consultations
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Customers received merchandise recommendations based on their needs and preferences
- Assisted customers in enrolling in loyalty programs and submitting paperwork.
Education
Exercise Science- Bachelor of Science - Pre-Physician Assistant
University of Colorado Colorado Springs
Colorado Springs, CO05.2025
High School -
William J. Palmer High School
Colorado Springs, CO05.2019
Skills
- Team Leadership
- Self-motivated
- Staff development
- Conflict resolution
- Merchandising
- Organization
- Team management
- Handling Customer Complaints
- Customer Engagement
- Order Processing
References
- Megan Medina, (719) 569-6842
- Vanetia Browning, (719) 351-2282
- Hollie Crider, (602) 695-3273
Timeline
Retail Sales Consultant
Mobily LLC
10.2022 - Current
Retail Assistant Manager
Foot Locker
02.2021 - 10.2022
Part Time Sales Associate
Foot Locker
10.2019 - 02.2021
Exercise Science- Bachelor of Science - Pre-Physician Assistant
University of Colorado Colorado Springs
High School -
William J. Palmer High School
Similar Profiles
April GonzalesApril Gonzales
Director of Operations at Mobily LLCDirector of Operations at Mobily LLC
Victor CarrasquilloVictor Carrasquillo
Sales Expert at Mobily LLCSales Expert at Mobily LLC
Jonathan CarterJonathan Carter
Assistant Sales Manager at ATT Mobily LLCAssistant Sales Manager at ATT Mobily LLC