Joshua Arroyave
Summary
Results-driven manager with 10+ years of experience leading teams, improving operations, and driving sales growth. Proven ability to enhance customer satisfaction, streamline processes, and build high-performing, collaborative teams while consistently achieving business goals.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Foot Locker Inc.
Miami, FL
06.2025 - Current
- Developed and executed promotional events to enhance customer engagement and drive foot traffic.
- Collaborated with upper management on strategic planning initiatives for store growth.
- Increased employee retention by training staff in effective customer service techniques and product knowledge.
Manager, Sales and Customer Service
Macy's
Queens, NY
02.2022 - 06.2025
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed and executed promotional campaigns, driving increased customer engagement and brand loyalty.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Assistant Store Manager
Foot Locker Inc.
New York, NY
09.2019 - 01.2022
- Developed and executed promotional events that increased customer engagement and attracted more foot traffic.
- Collaborated with upper management on strategic planning initiatives for store growth.
- Increased employee retention by training staff in effective customer service techniques and product knowledge.
Assistant Manager
Nordstrom Rack
White Plains, NY
02.2012 - 08.2019
- Led team in achieving sales goals through effective inventory management and customer engagement strategies.
- Offered hands-on assistance to customers, assessed needs, and maintained current knowledge of consumer preferences.
- Enhanced team productivity by streamlining operational processes.
Skills
- Customer experience
- Retail operations
- Team building and leadership
- Pricing and markdowns
- Goals and performance
- Customer Relationship Building
Timeline
Assistant Store Manager
Foot Locker Inc.
06.2025 - Current
Manager, Sales and Customer Service
Macy's
02.2022 - 06.2025
Assistant Store Manager
Foot Locker Inc.
09.2019 - 01.2022
Assistant Manager
Nordstrom Rack
02.2012 - 08.2019