Joshua Berrios
Las Vegas,NV
Summary
Sales Manager with more than 10 years of experience. Passionate about transforming the territory's sales and marketing programs. Demonstrated track record in assisting business owners and consumers in aligning sales and marketing initiatives that motivate customers to make buying decisions. Skilled in training and recruiting new accounts and sales representatives to changing environments and the competitive landscape. Independent and self motivated, Excellent listener able to understand the customer's business and provide optimal solutions. Ability to develop an effective sales team and hold individuals accountable for meeting sales goals while attaining superior customer service.
Overview
13
13
years of professional experience
Work History
Integrated Solutions Consultant
AT&T
Las Vegas, Nevada
08.2020 - Current
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- 220% attainment of gross adds and leadership metrics month over
month - Drive Engagement with team members hourly and maintain positive culture
- Demonstrated products and specific features at customer locations and special events.
Bilingual Inbound Sales Supervisor
Charter Communications (Spectrum)
El Paso, TX
04.2019 - 08.2020
- Consistently met 105% sales goal with month over month growth while prioritizing 12 additional KPI's
- Trained Sales Managers, Facilitator Trainers and Supervisors to properly code cable products to maximize customer experience using number codes and created workshops
- Created, delivered, implemented and managed individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain positive sales culture
- Analyzed sales reporting and created action plans to increase sales conversions
- Performed all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, measuring and coaching performance
- Highly motivated with strong sales coaching and developmental experience in fast-paced, dynamic Call Center Sales environment
- Motivate, coach and mentored team of 16 Sales Representatives to attain revenue goals and performance metrics
- Developed and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care
District Sales Manager
Blue Group Distribution
Las Vegas, NV
04.2016 - 03.2019
- Successfully launched and managed 4 retail locations for wireless clients such as Cox Communications and Metro By T-mobile
- Control budgets/schedule and payroll for retail operations in sales department
- Created tools and solutions for company products such as Cable, Internet , Phone, and Home Security/Automation
- Recruited, interviewed and hired over 60 staff members who brought talent, enthusiasm and experience to brick and mortar environment
- Created strategies to develop and expand existing customer sales, which resulted in 80% increase in monthly sales
- Conduct 100 monthly coaching/counseling sessions with employees to review performance and provide timely feedback
- Worked closely with 21 employees and customers to effectively manage daily operations and communications
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Indirect Account Manager
Blue Group Distribution
Las Vegas, NV
10.2011 - 04.2016
- Networked in field to generate leads and acquire new accounts in California, Nevada and Utah
- Serviced accounts on regular basis to propose new products or services and maximize revenue
- Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership
- Built strong client relationships and provided high value-adding services, resulting in 15% company profit increase
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing and employee payment terms
- Forecasted sales commission for sales agents and business accounts
- Successfully launched 3rd Party Cox Communications Dealer program
Assistant Manager
Retail Business Development Inc.
Las Vegas, NV
06.2010 - 10.2011
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Shared best practices for sales and customer service with other team members to help improve store's efficiency by 45%
- Generated repeat business through exceptional customer service and responded to customer concerns with knowledgeable service
Education
High School Diploma -
Clark County High School
Las Vegas, NVCollege of Southern Nevada
Las Vegas, NVSkills
- Territory Management
- Business Development
- Retail and Call Center Experience
- Coaching and mentoring
- Accomplished manager
- 50-55 Wpm high accuracy
- Teamwork / Collaboration
- Sales
- Inbound/Outbound Sales
- Customer Service
- Customer Retention
- Cold Calling
Languages
- English
- Spanish
Accomplishments
- Created strategies to develop and expand existing customer sales, which resulted in a 80% increase in monthly sales
- Supervised team of 21 staff members
- Successfully launched 3rd Party Cox Communications Dealer program
- Developed and trained work shops for a call center of 400 employee's to improve sales metrics.
- Recognized as supervisor of the month in April and June 2020 by director of Spectrum
Timeline
Integrated Solutions Consultant
AT&T
08.2020 - Current
Bilingual Inbound Sales Supervisor
Charter Communications (Spectrum)
04.2019 - 08.2020
District Sales Manager
Blue Group Distribution
04.2016 - 03.2019
Indirect Account Manager
Blue Group Distribution
10.2011 - 04.2016
Assistant Manager
Retail Business Development Inc.
06.2010 - 10.2011
High School Diploma -
Clark County High School
College of Southern Nevada
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