Joshua Bonaparte
Richmond,VA
Summary
Accomplished Shift Manager with a proven track record at Five Guys, enhancing team productivity and customer satisfaction. Expert in shift leadership and workplace safety, I excel in mentoring staff and streamlining operations. Recognized for implementing effective inventory controls and boosting employee performance through targeted feedback.
Overview
4
4
years of professional experience
Work History
Shift Manager
Five Guys
Richmond, VA
08.2024 - Current
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Assisted in resolving escalated customer service issues in a timely manner.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Inspected work areas regularly for cleanliness and organization standards.
Shift Leader
Poke Sushi Bowl
Richmond, VA
08.2022 - 08.2024
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Checked orders for quality and completeness.
- Evaluated employee performance, delivering individualized feedback and praise.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
- Assisted general manager with operations game plan and company initiatives implementation.
- Trained new employees on company policies, operational procedures, and customer service standards.
Shift Leader
Tropical Smoothie Cafe
Richmond, VA
08.2021 - 08.2022
- Monitored employee performance and provided feedback for improvement.
- Checked orders for quality and completeness.
- Evaluated employee performance, delivering individualized feedback and praise.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Adhered to all health code regulations while preparing food items for customers.
- Assisted in training new employees on shift operations.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Education
Bachelor of Science - Homeland Security & Emergency Preparedness
Virginia Commonwealth University
Richmond, VA05-2025
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Richmond, VA05-2025
Skills
- Shift leadership
- Team building
- Opening and closing procedures
- Workplace safety
- Inventory controls
- Customer service focus
- Mentoring and coaching
Timeline
Shift Manager
Five Guys
08.2024 - Current
Shift Leader
Poke Sushi Bowl
08.2022 - 08.2024
Shift Leader
Tropical Smoothie Cafe
08.2021 - 08.2022
Bachelor of Science - Homeland Security & Emergency Preparedness
Virginia Commonwealth University
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
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