Proven leader with extensive experience in staff management and operations management, notably at Wingstop. Skilled in elevating customer satisfaction and driving sales growth through strategic marketing and team development. Demonstrates a strong ability to resolve issues promptly, enhancing brand reputation. Expert in inventory control and staff development, achieving significant improvements in performance and efficiency.
Hi, I’m
Joshua Borbon Felix
Phoenix,AZ
Summary
Overview
4
years of professional experience
Work History
Wingstop5130 W Baseline Rd Ste 106
Assistant General Manager
02.2024 - Current
Job overview
- .
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
Rosedin EletricMesa, AZ
Eletrician Apprentice
07.2023 - 03.2024
Job overview
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
Popeyes6540 W Thomas Road
Shift Leader
06.2021 - 02.2022
Job overview
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Edge Cleaning ServicesArizona
Office Cleaner
09.2020 - 03.2021
Job overview
Education
Maryvale High SchoolPhoenix, AZ
HighSchool Diploma
05.2022
University Overview
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Wingstop
02.2024 - Current
Eletrician Apprentice
Rosedin Eletric
07.2023 - 03.2024
Shift Leader
Popeyes
06.2021 - 02.2022
Office Cleaner
Edge Cleaning Services
09.2020 - 03.2021
Maryvale High School
HighSchool Diploma