Joshua Brown
Bay City
Summary
Results-driven food service professional with expertise in food safety, HACCP planning, and sanitation standards. Proven ability to lead teams, streamline operations, and enhance customer satisfaction through effective training and mentorship.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Food Service Team Lead
Pilot Flying J Travel Center Wendy's
Saginaw, MI
08.2025 - Current
- Supervised daily food service operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Streamlined workflow processes to enhance efficiency during peak service hours.
- Managed inventory levels, reducing waste through effective stock rotation practices.
Shift Leader
Burger King
Bay City, MI
06.2024 - Current
- Supervised team during shifts to ensure efficient service and operational excellence.
- Trained and mentored new employees on food preparation and customer service standards.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Implemented quality control measures to enhance product consistency and customer satisfaction.
Cashier
GPM Investments
Bay City, MI
03.2023 - 08.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
- Maintained organized merchandise displays, contributing to store aesthetics and facilitating customer access to products.
- Collaborated with team members to streamline checkout procedures, reducing wait times during peak hours.
Restaurant General Manager
Arby's Roast Beef
Traverse City, MI
09.2017 - 03.2023
- Directed daily operations to ensure efficient restaurant performance and exceptional customer service.
- Implemented training programs that enhanced staff skills and improved team efficiency.
- Monitored inventory levels and managed ordering processes to reduce waste and control costs.
- Developed and enforced operational standards, resulting in compliance with health and safety regulations.
Education
Associate of Science - Biology
Northwestern Michigan College
Traverse City, MI05-2014
Skills
- Food safety
- Food preparation
- HACCP planning
- Sanitation standards
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Food Service Team Lead
Pilot Flying J Travel Center Wendy's
08.2025 - Current
Shift Leader
Burger King
06.2024 - Current
Cashier
GPM Investments
03.2023 - 08.2025
Restaurant General Manager
Arby's Roast Beef
09.2017 - 03.2023
Associate of Science - Biology
Northwestern Michigan College