Joshua Carwin
Spotsylvania,VA
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
8
8
years of professional experience
Work History
Experience Supervisor
Best Buy
Fredericksburg, VA
11.2022 - Current
- Conducted regular assessments of employee performance to identify areas needing improvement.
- Provided guidance and support to staff in the areas of customer service, sales, and operations.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Implemented process changes to streamline sales department workflow.
- Managed daily operations of sales department, including supervision of staff members.
Customer Care Representative
Best Buy
Spotsylvania, VA
07.2022 - 11.2022
- Resolved many calls daily by solving problems and providing customer care.
- Ensured compliance with internal policies related to customer care activities.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Provided technical support to customers with product inquiries.
- Provided technical support in troubleshooting customer system issues.
Experience Supervisor
Best Buy
Fredericksburg, VA
03.2020 - 07.2022
- Conducted regular assessments of employee performance to identify areas needing improvement.
- Provided guidance and support to staff in the areas of customer service, sales, and operations.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Implemented process changes to streamline sales department workflow.
- Managed daily operations of sales department, including supervision of staff members.
Sales Advisor
Best Buy
Fredericksburg, VA
10.2016 - 03.2020
- Welcome and engage with customers in a warm, friendly manner
- Serve as a brand ambassador by bringing together your passion for people and technology to serve our customers
- Recommend products and solutions that meet customers’ needs
- Complete cashier duties for purchases, returns and exchanges
- Apply the appropriate knowledge and expertise through ongoing learning and development
Education
Bachelor of Science - Computer Science, Concentration in Cybersecurity
Colorado Technical University
Colorado Springs, CO10-2024
Skills
- Goal-Oriented
- Training and mentoring
- Policy Enforcement
- Teamwork and Collaboration
- Verbal Communication
- Organizational Skills
- Critical Thinking
Affiliations
- Horseback riding
- Family oriented
- Woodworking
Accomplishments
- Delivered consistent company leading performance results
References
References available upon request.
Timeline
Experience Supervisor
Best Buy
11.2022 - Current
Customer Care Representative
Best Buy
07.2022 - 11.2022
Experience Supervisor
Best Buy
03.2020 - 07.2022
Sales Advisor
Best Buy
10.2016 - 03.2020
Bachelor of Science - Computer Science, Concentration in Cybersecurity
Colorado Technical University