Joshua Castillo Munoz

Katy

Summary

Friendly and approachable with knack for ensuring customer satisfaction and smooth transactions. Possesses solid understanding of point-of-sale systems and inventory management, leveraging skills to maintain organized and efficient operations. Aims to enhance store performance and foster positive shopping experience.

Overview

year of professional experience

Work History

Cashier Team Lead

Claw City

08.2024 - Current

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Communicated with customers and team members to solve problems.
Processed both cash and card purchases and returns.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Developed strong relationships with repeat customers through friendly service interactions.

Education

High School Diploma -

Paetow High School

Katy, TX

05-2025

Skills

Customer service
Team leadership
POS systems
Punctual and reliable
Positive attitude
Flexible schedule

Store opening and closing
Cashier training
Product restocking
New hire training
Adaptability and dependability

Languages

Spanish

Native or Bilingual

English