Joshua Celia
Egg Harbor,NJ
Summary
Dedicated retail sales manager who strives to find innovative solutions that better both the front and back line of the business. Organized and proficient in building and maintaining multiple relationships while multitasking projects with other teams.
Overview
3
3
years of professional experience
Work History
Business Account Manager Retail
Verizon Business Group
04.2023 - Current
- Cultivating and maintaining relationships with numerous business clients to ensure ongoing customer satisfactions.
- Engaging with diverse vendors and channels to tackle customer business challenges while implicating impactful solutions promptly.
- Creating marketing strategies to engage and attract prospect clients.
- Flexibly adapting to evolving business dynamics and requirements.
- Initiating and informing current contest to stores for sales incentives.
- Developing and coaginc both reps and managers.
- Communicazting with retail team to bring information back to leaders.
Business Account Manager Retail Pilot
Verizon Business Group
10.2022 - 04.2023
- Promoting Verizon's latest and existing products to business customers.
- Mentoring and cultivating staff and leadership for effective business sales and performance.
- Supporting the other R2B manager during off-hours to enhance store productivity.
- Delivering both remote and on-site business solutions to optimize operational efficiencies for customers.
- Facilitating in-store presence to drive business sales initiatives.
- Achieving competitive sales quota while prioritizing customer satisfaction.
Solution Specialist
Verizon Consumer Group
12.2020 - 10.2022
- Selling and promotion Verizon solutions and services to new and existing customers.
- Creating a connection with customers to provide the correct solution.
- Maintaining and exceeding national quotas.
- Ensuring constant customer satisfaction throughout transactions.
Solutions Manager
Verizon Consumer Group
04.2022 - 05.2022
- Ensuring the store is running/functioning operationally sound.
- Creating strategies to coach team members to perform efficiently.
- Managing cash as well as opening and closing procedures for the store.
- Taking quick action when changes are made in the retail location.
- Constantly developing personal growth opportunity.
Education
Keansburg High School
Keansburg, NJSkills
- Customer Service
- Point of Sale Systems
- Presenting to Groups
- Relation Building
- Retail Marketing
- Sales
- Microsoft Programs
- Adobe Programs
Timeline
Business Account Manager Retail
Verizon Business Group
04.2023 - Current
Business Account Manager Retail Pilot
Verizon Business Group
10.2022 - 04.2023
Solutions Manager
Verizon Consumer Group
04.2022 - 05.2022
Solution Specialist
Verizon Consumer Group
12.2020 - 10.2022
Keansburg High School
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