Joshua Cook
Anytime Fitness
West Fork
1
Certification
9
years of professional experience
Results-oriented sales and operations professional with 8 years of experience in management, customer service, and sales. Proven ability to drive revenue, manage operations, and build strong customer relationships. Skilled in account management, staff development, and process improvement.
Work History
General Manager
1 Year 11 Months- Lead daily business operations, overseeing sales, customer relationships, account management, facility standards, and employee responsibilities
- Managed billing, account issues, customer concerns, and conflict resolution, ensuring high customer service standards
- Executed marketing outreach, lead-generation, and follow-up strategies, contributing to increased membership growth
- Ensure compliance with company policies, safety procedures, cleanliness standards, and facility maintenance
- Supported member onboarding and retention initiatives, enhancing satisfaction and fostering long-term engagement
Member Services Representative
7 Months- Delivered front-line customer service and administrative support in high-volume fitness facility to enhance member satisfaction
- Facilitated member check-in, membership processing, billing inquiries, account questions, and facility tours to improve member experience
- Handled incoming phone calls to assist customers, email, and in-person communication in a timely and professional manner
- Enforced facility policies while maintaining a safe, welcoming, and professional environment
- Supported scheduling, events, and member engagement initiatives
Apprentice Optician
8 Months- Produced and assembled lenses according to prescription specifications while ensuring accuracy and quality
- Processed insurance information and verified coverage while maintaining accurate patient records to ensure confidentiality and trust
- Processed insurance information, verified coverage, and maintained accurate patient records with attention to confidentiality
- Managed inventory and orders while organizing dispensary to streamline daily operations and enhance customer service
- Utilized computer systems for efficient patient documentation and order processing, contributing to smooth administrative workflows
- Utilized computer systems for patient documentation, order processing, and administrative tasks
Studio Manager
1 Year 4 Months- Led sales efforts, membership consultations, and conversions while working toward studio revenue and performance goals
- Oversaw billing, accounts, and payment processing to ensure accurate financial management
- Trained and developed Sales Associates while coordinating staff scheduling and daily operational coverage
- Executed marketing campaigns, events, social media content, and member engagement initiatives
- Completed payroll, weekly reporting, KPI tracking, and performance reviews
- Facilitated weekly meetings with staff and corporate leadership to align on performance and operational goals
- Addressed member concerns and implemented retention strategies to enhance customer experience
Front Desk Manager
2 Years 7 Months- Oversaw front desk operations, ensuring welcoming and professional customer experience
- Trained and coached Sales Associates, enhancing performance and service quality
- Resolved customer concerns and service issues, fostering strong member relationships
- Trained and coached Sales Associates to improve performance, consistency, and service quality
- Supported staffing, scheduling, administrative tasks, and daily studio operations
Athletic Specialist
2 Years- Planned and led physical activity and sports programs focused on teamwork, leadership, and personal development
- Established strong relationships with youth members, mentoring as a positive role model to foster personal growth
- Maintained a safe, inclusive environment and managed group behavior through positive reinforcement
- Facilitated conflict resolution, promoting discipline and responsible decision-making among youth participants
- Coordinated recreational events with staff, enhancing member engagement and community involvement
Assistant Store Manager
1 Year 1 Month- Drove store sales goals by enhancing customer service, optimizing visual merchandising, and improving employee performance
- Facilitated daily operations, including markdowns, shipping, receiving, cash control, and inventory management to ensure smooth store functions
- Executed floor sets and merchandise recovery to uphold company presentation standards
- Coordinated floor sets and merchandise recovery to maintain company presentation standards
Stock Associate
7 Months- Processed customer purchases and returns accurately, ensuring adherence to cash-handling procedures to enhance transaction reliability
- Organized and replenished merchandise to sustain optimal inventory levels and uphold sales floor standards
- Maintained store presentation through effective merchandise recovery and consistent cleanliness, contributing to a welcoming shopping environment
Education
High School Diploma
Skills
Sales Management
Account Management
Customer Retention
Client relations
KPI Tracking & Reporting
Process Improvement
Staff Training & Development
Certification
- Property & Casualty Insurance License — State of Arkansas
August 2026 – October 2028 - Arkansas Driver’s License
May 2023 – October 2031
Timeline
General Manager
Anytime Fitness
11.2024 - CurrentRead More
Member Services Representative
Walton Fitness Center
04.2024 - 11.2024Read More
Apprentice Optician
Eyes on the Square
08.2023 - 04.2024Read More
Studio Manager
Orangetheory Fitness
04.2022 - 08.2023Read More
Front Desk Manager
Orangetheory Fitness
09.2019 - 04.2022Read More
Athletic Specialist
Boys & Girls Clubs of America
09.2019 - 09.2021Read More
Assistant Store Manager
Rue21
08.2018 - 09.2019Read More
Stock Associate
CHICOS OUTLET
09.2017 - 04.2018Read More
Sebastian River High School
High School Diploma
Read More
Awards
- Most Improved Studio Manager — Orangetheory Fitness Arkansas
December 2022 - Central Arkansas Employee of the Month
June 2022