Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Cragg

Wichita Falls,TX

Summary

Dynamic leader with extensive experience at Cotton Patch Cafe, adept in multi-unit management and strategic planning. Excelled in boosting employee morale and fostering team development, significantly enhancing operational efficiency. Skilled in financial management and customer relations, achieving notable sales growth. Demonstrates strong leadership and decision-making abilities, ensuring long-term success.

Overview

17
17
years of professional experience

Work History

District Manager

Cotton Patch Cafe
Southlake, TX
08.2022 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Responsible for overseeing financial results, reviewing monthly profit & loss statements, and teaching local store general managers how to increase company profits.

General Manager

Cotton Patch Cafe
Wichita Falls, TX
09.2011 - 08.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.

General Manager

Cotton Patch Cafe
Abilene, TX
12.2008 - 09.2011
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

    • Assistant Manager

    Cotton Patch Cafe
    Denison, TX
    06.2007 - 12.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

    • Education

    Associate Of Arts And Sciences - Fine Arts

    Grayson College
    Denison, TX
    05.2003

    Skills

    • Leadership skills
    • Recruiting and Hiring
    • Strategic Planning
    • Customer Service
    • Training and coaching
    • Goal Setting and Performance Metrics
    • Sales management
    • Operations Management
    • Customer Relations
    • Team Development
    • Financial Management
    • Multi-unit management
    • Action Plans
    • Decision-Making
    • Employee Scheduling
    • Operations Improvements
    • Team Leadership
    • Staff Management
    • Conflict Management
    • Leadership Development
    • Budget Management
    • Policies and Procedures
    • Business Administration
    • Staff Supervision
    • Human Resource Management
    • Policy Enforcement
    • Sales Reporting
    • Sales Forecasts
    • Group Presentations

    Timeline

    District Manager

    Cotton Patch Cafe
    08.2022 - Current

    General Manager

    Cotton Patch Cafe
    09.2011 - 08.2022

    General Manager

    Cotton Patch Cafe
    12.2008 - 09.2011

    Assistant Manager

    Cotton Patch Cafe
    06.2007 - 12.2008

    Associate Of Arts And Sciences - Fine Arts

    Grayson College

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    Joshua Cragg