Joshua Demming
Shreveport,LA
Summary
Dedicated and friendly Customer Service Representative with experience in providing exceptional service and support to customers. Skilled in resolving issues, answering inquiries, and handling customer complaints with professionalism and efficiency. Seeking to utilize my strong communication and problem-solving skills to contribute to the success of any company I have the opportunity to be employed with. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Burlington
08.2015 - Current
- Managed over 100 emails, phone calls & all other sources of communication with 100% response per week
- Provided comprehensive administrative support to executives, including managing calendars, scheduling meetings, and coordinating travel arrangements.
- Prepared and edited correspondence, reports, presentations, and other documents using Microsoft Office Suite.
- Managed office supplies inventory, ordered supplies as needed, and maintained vendor relationships to ensure timely delivery.
- Screened and directed incoming calls, greeted visitors, and handled inquiries in a professional and courteous manner.
Medical Records Representative
Map Communications
01.2020 - 05.2023
- Manage electronic health records and confidential files for a clinical office with over 400 patients
- Check existing data for accuracy and verify demographics, identifying 99% of errors before submission
- Implement procedures to improve efficiencies, including an electronic filing system to reduce paper usage by 44%
- Maintain a thorough knowledge of compliance to ensure data confidentiality and security
- Help with day-to-day administration, including admission and discharge of patients, to maintain efficiency
Call Center Representative
Automotive Group LLC
05.2017 - 01.2020
- Handled a high volume of inbound calls from customers, addressing inquiries, resolving issues, and providing product information.
- Managed outbound calls for follow-ups, surveys, and sales campaigns, achieving monthly targets consistently.
- Demonstrated excellent communication skills in explaining complex information and procedures clearly and concisely.
- Utilized CRM software to accurately document customer interactions, update records, and track resolution status.
Client Services Representative
Signify Health
12.2015 - 05.2017
- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information on products and services.
- Build and maintain strong relationships with clients through regular communication and personalized assistance.
- Process orders, requests, and transactions accurately and efficiently, ensuring timely delivery and fulfillment.
- Collaborate with internal teams, including sales, operations, and technical support, to meet client needs and exceed expectations.
- Monitor client accounts and activity, identifying opportunities for upselling or cross-selling additional products or services.
Education
Bachelor Of Computer Science - Computer Science And Programming
Louisiana State University At Shreveport
Shreveport, LA05.2020
High School Diploma -
Captain Shreve High School
06.2015
Skills
- Medical records
- Documentation
- Data entry
- Computer proficiency
- Verbal and written communication
- Customer service
- Attention to detail
Timeline
Medical Records Representative
Map Communications
01.2020 - 05.2023
Call Center Representative
Automotive Group LLC
05.2017 - 01.2020
Client Services Representative
Signify Health
12.2015 - 05.2017
Administrative Assistant
Burlington
08.2015 - Current
Bachelor Of Computer Science - Computer Science And Programming
Louisiana State University At Shreveport
High School Diploma -
Captain Shreve High School