Joshua Dishop

As a dedicated professional with a rich background in technology and customer service, I bring a versatile skill set to the table. My expertise includes maintaining and troubleshooting server and networking issues, hardware repair, and remote system management using Linux. I excel in diagnosing and resolving technical problems efficiently while maintaining clear and effective communication with team members and higher-ups. My experience has honed my ability to learn quickly, manage time effectively, and meet goals autonomously. With strong technical knowledge, excellent salesmanship, and a commitment to continuous learning, I am well-equipped to contribute to any team and tackle new challenges with confidence.

Playing a critical role in providing technical customer support, I am knowledgeable about computer hardware, software, and peripherals so I accurately and quickly troubleshoot and diagnose customers’ computer issues. Working on desktops, laptops, printers and other equipment, I perform repairs, upgrades, installs, data transfers, maintenance and answer general inquiries utilizing my expertise to solve complex problems efficiently and cost effectively all the while ensuring a positive customer experience.

Major Responsibilities

Identify, diagnose, and document hardware failure or software problems on a variety of computers

or computer-related equipment

Provide technical explanations, do problem analysis and recommend complete solutions to walk-in

customers through consultative solution selling; build repeat business through customer

satisfaction.

Recommend components/configurations and assemble customized computer systems.

Provide timely complete and accurate information directly to customers via face-to-face, telephone,

text and e-mail communication regarding their service event.

Understand and utilize technical manuals and support resources and keep up-to-date on retail

products and current technologies.

Maintain a cash till, handle customer transactions and maintain the department by ensuring a clean

work area is maintained and inventory is accurately tracked.