Joshua Dorsey
Leesburg,VA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
6
6
years of professional experience
Work History
Shift Lead Manager
Buffalo Wild Wings
03.2023 - Current
- Cultivated professional working relationships with peers and supervisors.
- Streamlined operations to improve process efficiency.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Completed after shift review reports to remind supervisors of completed work.
- Scheduled staff to establish adequate coverage during peak business hours.
Manager
2up Up2down
04.2020 - Current
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Shift Leader
Benihana
02.2018 - 06.2022
- Generated reports detailing findings and recommendations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Education
No Degree - Business
Bridgewater College
Bridgewater, VAHigh School Diploma -
Potomac Falls High School
Potomac Falls, VA06.2016
Skills
Policy Enforcement
Staff Development
Materials Inspection
Schedule Coordination
Schedule oversight
Inventory Control
Mentoring and Coaching
Timeline
Shift Lead Manager
Buffalo Wild Wings
03.2023 - Current
Manager
2up Up2down
04.2020 - Current
Shift Leader
Benihana
02.2018 - 06.2022
No Degree - Business
Bridgewater College
High School Diploma -
Potomac Falls High School