Zoë Bieda
Napanoch,NY
Summary
Experienced Shift Manager skilled in ensuring smooth operations and delivering excellent, efficient service to satisfy customers. Demonstrates expertise in proactive problem-solving and keeping team members focused on their tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Walgreens Pharmacy
11.2020 - Current
- Responsible for overseeing the team during their assigned shift, including work performance, providing guidance, and ensuring tasks are completed efficiently
- Interact with customers, handle inquiries or complaints, and ensure a positive customer experience
- Train new team members, ensuring they understand their roles, responsibilities, and company policies
- Responsible for managing cash registers, handling transactions, and ensuring that cash is balanced at the end of the shift
- Assist customers in the photo department, answering questions about the photo services offered and guiding them through the order process
- Responsible for ensuring that prints and photo products are accurately produced
- Trained to follow security measures, such as checking for counterfeit currency, monitoring for shoplifting, and reporting suspicious activities to supervisors or security personnel
- Handle customer transactions, which include receiving payments, processing cash, credit card, or digital payments, and providing accurate change
- Verify prices, apply discounts, and address any discrepancies during a transaction
- Process returns and exchanges, following company policies and ensuring that customers are assisted efficiently
- Cooperated with coworkers to improve customer experience and manage storefront.
- Set overall vision and provided team leadership.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Entered and processed patients' prescriptions into internal system.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Cashier
Shoprite
03.2019 - 03.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Nail Specialty -
Capri Cosmetology
Newburgh, NY02-2024
Esthetics and Makeup - undefined
Capri Cosmetology
Newburgh, NY04.2023
High School Diploma -
Ellenville High School
Ellenville, NY06.2021
Skills
- Rules enforcement
- Operations management
- Policy enforcement
- Workplace safety
- Handling customer complaints
- Cash handling
- Opening and closing procedures
- Team development
- Delegating work
- Sales strategies
Certification
- Barbicide Certification, 09/01/23
- Be Healthy Initiative, 09/01/23
- Barbicide COVID-19 Certification, 09/01/23
- Shear Haven Domestic Violence Training, 09/01/23
Timeline
Shift Lead Manager
Walgreens Pharmacy
11.2020 - Current
Cashier
Shoprite
03.2019 - 03.2020
Esthetics and Makeup - undefined
Capri Cosmetology
- Barbicide Certification, 09/01/23
- Be Healthy Initiative, 09/01/23
- Barbicide COVID-19 Certification, 09/01/23
- Shear Haven Domestic Violence Training, 09/01/23
Nail Specialty -
Capri Cosmetology
High School Diploma -
Ellenville High School
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