Joshua Espinzoza
Santa Rosa de Cabal,RIS
Summary
Business operations professional with experience running day-to-day operations, managing cross-functional projects, supporting senior leaders, and turning priorities into completed results. Skilled in team accountability, KPI tracking, strategic execution, recruiting coordination, vendor and financial administration, client communication, and process improvement. Proactive and solutions-oriented, with the ability to manage competing priorities, resolve operational issues independently, and escalate only decisions requiring executive judgment. Comfortable using AI tools and automation to document workflows, improve efficiency, and increase business capacity.
Overview
2
2
Languages
16
16
years of professional experience
Work History
General Manager
Palace Entertainment - Mountasia Marietta
Marietta, GA
03.2012 - 12.2025
- Led cross-functional teams to implement initiatives and enhance customer experiences. 40+ people over 4 departments
- Streamlined processes using AI tools like Claude and Canva, resulting in improved operational workflows and reduced costs.
- Developed training programs inside Workday to enhance staff performance and service quality.
- Fostered a culture of safety, compliance, and excellence across all departments through in-house audits and OSHA certifications
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budgets, forecasting, and financial reporting processes using Excel Power BI and Workday to track progress toward organizational objectives accurately.
Sales Manager
Vector Marketing and Cutco Products
Bentonville
05.2010 - 02.2012
- Developed and implemented sales strategies to enhance market penetration and drive revenue growth.
- Trained and mentored junior sales staff to improve performance and achieve team goals.
- Led cross-functional meetings to align product offerings with customer needs and market demand.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
High School Diploma -
Huntsville High School
Huntsville, AR05-2008
Some College (No Degree) - English
Arkansas State University
Jonesboro, ARSkills
- P&L management
- Cost analysis and savings
- Multi-tasking
- Customer engagement
- Vendor management
- AI tools
- Salesforce CRM
- Workday and ADP
- Bilingual
Additional Information
US citizen living abroad in Colombia on a migrant visa. Networking and creating a foundation with my wife and family in a new country. Perfecting my Spanish
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
General Manager
Palace Entertainment - Mountasia Marietta
03.2012 - 12.2025
Sales Manager
Vector Marketing and Cutco Products
05.2010 - 02.2012
Some College (No Degree) - English
Arkansas State University
High School Diploma -
Huntsville High School