Joshua Evans
Versailles,KY
Summary
Dynamic customer service professional with a proven track record at Circle K Midwest, delivering outstanding service that fostered repeat business. Skilled in customer engagement and adept at resolving issues promptly, I excel in high-pressure environments while maintaining quality standards. Committed to enhancing customer experiences through effective communication and problem-solving.
Overview
23
23
years of professional experience
Work History
Customer Service
Circle K Midwest
11.2019 - Current
- Provided exceptional customer service, resulting in repeat business and positive reviews.
- Provided exceptional customer service, resolving inquiries and issues on spot.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
- Delivered outstanding customer service to ensure repeat business and referrals.
- Provided exceptional customer service, addressing resident concerns promptly and professionally.
- Developed and implemented strategies for top-tier customer service.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
Grill Cook
Waffle House Restaurant
02.2003 - 02.2020
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of grill area to ensure food safety compliance.
- Assisted in training new staff on proper cooking techniques and kitchen operations.
- Monitored inventory levels of ingredients, ensuring availability for daily service demands.
- Collaborated with team members to efficiently manage high-volume meal preparation during peak hours.
- Implemented time-saving techniques that improved order turnaround efficiency in the kitchen.
- Adjusted cooking methods based on customer preferences, enhancing overall dining experience.
- Provided feedback on menu items, contributing to ongoing improvements in food quality and presentation.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Stored and handled goods correctly to maintain freshness and condition.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
- Adjusted gas and electric grills to specified temperatures for quality food output.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Education
High School Diploma -
Woodford County High School
Versailles, KYSkills
- Customer service and care
- Customer service oversight
- Customer service monitoring
- Customer service skills
- Dining customer service
- Customer service background
- Retail sales customer service
- Outstanding customer service
- Customer service and engagement
Timeline
Customer Service
Circle K Midwest
11.2019 - Current
Grill Cook
Waffle House Restaurant
02.2003 - 02.2020
High School Diploma -
Woodford County High School