Joshua Flores
Champions Gate,USA
Summary
With over 10 years of experience in customer service and sales as a driver and dispatcher, I bring a strong skill set in to a fast-paced business environment. Looking for an opportunity where I can utilize my skills and experience for increased efficiency and sales.
Overview
14
14
years of professional experience
Work History
Sales Associate
Chapel Hats
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Lead Customer Service/Truck Dispatcher
Checkmate Dispatch
01.2018 - Current
- Led team of dispatchers in coordinating and managing the scheduling of over 6 drivers.
- Maintained efficient communication between drivers and clients, boosting client satisfaction
- Reduced route errors through detailed analysis and planning.
- Sales to obtain new customers
Customer Service/Truck Dispatcher
Bill Hall Jr Trucking
01.2011 - 01.2018
- Coordinated and managed scheduling and routes for over 25+ drivers
- Coordinated schedules for over 25 drivers, focusing on timeliness and fuel efficiency.
- Reduced late deliveries through strict adherence to schedules and proactive communication.
Skills
- Customer Service
- Successfully managed schedules for multiple customers, problem solved
- Attention to Detail
- Reduced errors through meticulous planning
- Effective Communication
- Maintained efficient communication between drivers and clients, resulting in improved client satisfaction
- Customer service
LANGUAGES
English
Spanish
Timeline
Sales Associate - Chapel Hats
05.2024 - Current
Lead Customer Service/Truck Dispatcher - Checkmate Dispatch
01.2018 - Current
Customer Service/Truck Dispatcher - Bill Hall Jr Trucking
01.2011 - 01.2018
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