JOSHUA GALLIMORE
Weaverville,NC
Summary
Experienced and personable professional with a strong background in onboarding, employee relations, and performance management. Skilled in utilizing data and analytics to drive strategic business initiatives. Exceptional analytical skills dedicated to implementing effective policies and procedures for optimizing organizational success.
Overview
12
12
years of professional experience
Work History
Dispatcher
Amazon
11.2023 - Current
- Responsible for optimizing delivery operations by assigning routes, managing driver schedules, and resolving real-time issues
- Fleet management including ensuring regular maintenance and repairs as needed
- Strong problem-solving and communication skills to ensure timely and efficient package delivery
- Created and maintained tracking metrics for drivers and leadership
- Interviewed, onboarded and trained new drivers
Clinic Manager
Hopscotch Health
07.2023 - 11.2023
- Managed day-to-day operations for a primary care medical clinic, including KPIs, provider schedules, customer complaints, and staff retention
- Oversaw the clinic's transition from private to corporate ownership
- Was responsible for interviewing, hiring, onboarding, and training providers, MAs, RNs, and support staff
- Primary point of contact of hiring and onboarding
- Managed schedules and clinic coverage
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Clinic Manager II
Common Spirit
02.2022 - 05.2023
- Plan, manage and evaluate daily operations of two surgical practice service lines with a combined gross revenue of $26 million
- Managed 85 direct reports including 10 Surgeons, 15 APPs, 25 Vascular Technologists, and supporting staff
- Decreased monthly revenue loss of upwards of $25,000 in insurance denials to just under $1,000 per month
- Brought in Patient Access Trainers provided elbow support, and reported productivity on regular bases resulting in patient experience scores in the mid, to high 90% month upon month after 3 months of focus
Clinic Director
Acadia Healthcare
11.2020 - 02.2022
- Leading a $2 million annual Outpatient Addiction Recovery clinic with a daily average census of 350 clients and direct supervision of 12 staff including 3 LPNs and ARNP
- Day-to-day operations including, budgeting, medical, clinical and office supply management, staff recruitment, retainment, and team development
- Organizational culture development and instituting/elevating customer service initiatives
- Created a single pathway for inventory management for entire clinic
- Created a central scheduling system for all clinical staff to structure their days which resulted in productivity levels to rise from 35% to over 75% in the span of 2 months
- Trained staff on how to provide excellent customer service which has resulted in customer satisfaction scores improving by over 80%
- Interviewed, hired and developed new staff members
- Team building with staff that were working independently but are now functioning as a single clinic
Specialty Clinic Manager
Valley Medical Center
02.2019 - 02.2020
- Managed and coordinated a new $1 million Weight Loss Surgery Clinic with successful launch within a 60-day window
- High levels of collaboration and executive leadership involvement
- Physician recruitment
- Aligning resources in order to create synergy for multi-departmental projects in order to ensure all systems were in place and functioning before a hard deadline was crossed
- Direct project management initiatives from conceptualization through development, implementation, and management
- Partner with key stakeholders to identify and execute cross-functional goals
- Define timelines, budgets, deliverables, and milestones; allocate resources
- On-time deliverables while maintaining tight budgets and hiring exemplary support staff
Ergonomics and Injury Prevention Trainer
Swedish Medical Center
08.2017 - 10.2018
- Served as healthcare system educator for a nationally recognized safe patient handling and ergonomics program
- Project leader on new processes including survey development for safe patient handling and ergonomics, website development, developing and exploring a system-wide bariatric patient kit to acute care floors
- Oversaw and implemented safe patient handling to over 5000 caregivers across 5 campuses
- Provided safe patient handling training that reduced caregiver injuries by 13% annually
Program Manager
Work-Fit
11.2012 - 07.2017
- Program Manager for a national injury prevention program successfully launching integrated manufacturing employee programs for 2 Fortune 100 manufacturing companies
- Coordinated with key stakeholders across the company spectrum including Senior leadership, Occupational Health, Wellness, Ergonomics, Facility management and employees
- These programs generated a cost savings of $5 million/year with sustained deliverables that exceeded client expectations
- Direct operations management initiatives from conceptualization through development, implementation, and management
- Achieved an 89% reduction in medical visits specific to musculoskeletal injuries and a 98% reduction in recordable injuries
- Hired and trained a team of 10+ staff Athletic Trainers to continually meet and exceed performance goals
- Managed and maintained a $250,000 budget for payroll, annual raises and supplies
Education
Master of Business Administration (MBA) - Health Care Management
University of Phoenix
01.2006
Bachelor of Science - Athletic Training
Carson-Newman University
01.2000
Skills
- Highly Organized
- Individual Relationships
- Customer service
- Details-oriented
- ATS proficiency
- Task driven
- Strong verbal communication skills
- Strong written communication skills
- Collaborative
Timeline
Dispatcher
Amazon
11.2023 - Current
Clinic Manager
Hopscotch Health
07.2023 - 11.2023
Clinic Manager II
Common Spirit
02.2022 - 05.2023
Clinic Director
Acadia Healthcare
11.2020 - 02.2022
Specialty Clinic Manager
Valley Medical Center
02.2019 - 02.2020
Ergonomics and Injury Prevention Trainer
Swedish Medical Center
08.2017 - 10.2018
Program Manager
Work-Fit
11.2012 - 07.2017
Bachelor of Science - Athletic Training
Carson-Newman University
Master of Business Administration (MBA) - Health Care Management
University of Phoenix
Similar Profiles
Nicholas JimenezNicholas Jimenez
Environmental Health and Safety at AmazonEnvironmental Health and Safety at Amazon
Filippo CervettoFilippo Cervetto
Retail Vendor Manager at AmazonRetail Vendor Manager at Amazon
Laura MataLaura Mata
Fulfillment Associate at AmazonFulfillment Associate at Amazon
JULIANA GARCIA TORRESJULIANA GARCIA TORRES
Amazon Fulfillment Warehouse Associates at AmazonAmazon Fulfillment Warehouse Associates at Amazon
William "Ron" TashWilliam "Ron" Tash
Construction Project Manager at Columbia Builders, Inc.Construction Project Manager at Columbia Builders, Inc.