Summary
Overview
Work History
Education
Skills
References
Timeline
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Joshua Graves

Huntington Beach,CA

Summary

Seasoned Automotive Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in sales and customer service. Highly motivated and works well as a team player.

Overview

7
7
years of professional experience

Work History

Automotive Service Advisor

Expertec Automotive
Costa Mesa, CA
07.2022 - 12.2023
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Handled telephone inquiries regarding appointments and work in process.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Provided estimates of repair costs to customers and discussed options with them.
  • Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Monitored work progress to ensure timely completion of services within specified timeframes.
  • Processed customer payments for parts and labor charges using a point-of-sale system.

Automotive Service Advisor

Cooks Tire and Tune
Orange, CA
06.2019 - 10.2020
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Handled telephone inquiries regarding appointments and work in process.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Provided estimates of repair costs to customers and discussed options with them.
  • Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Monitored work progress to ensure timely completion of services within specified timeframes.
  • Processed customer payments for parts and labor charges using a point-of-sale system.

Automotive Service Advisor

Trusted Tire and Service
Stanton, CA
07.2016 - 05.2019
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Handled telephone inquiries regarding appointments and work in process.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Provided estimates of repair costs to customers and discussed options with them.
  • Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Monitored work progress to ensure timely completion of services within specified timeframes.
  • Processed customer payments for parts and labor charges using a point-of-sale system.

Education

Some College (No Degree) - Business Administration

Fullerton College
Fullerton, CA

Skills

  • Documentation
  • Building Relationships
  • Customer Education
  • Work Order Management
  • Estimating Costs
  • Parts Ordering
  • Customer Service
  • Appointment Scheduling
  • Multitasking and Organization
  • Strong Work Ethic
  • Listening Skills

References

References available upon request.

Timeline

Automotive Service Advisor

Expertec Automotive
07.2022 - 12.2023

Automotive Service Advisor

Cooks Tire and Tune
06.2019 - 10.2020

Automotive Service Advisor

Trusted Tire and Service
07.2016 - 05.2019

Some College (No Degree) - Business Administration

Fullerton College

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Joshua Graves