Joshua Grol
Whitehall,PA
Summary
Dynamic Department Manager with a proven track record at McDonald's, excelling in staff management and customer service. Implemented a mentoring program, enhancing team engagement and performance. Expert in inventory and payroll management, adept at multitasking and problem-solving. Demonstrated ability to maintain composure and professionalism in challenging situations, driving positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
07.2017 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Oversaw payroll for the store.
Education
Associates - Mechanical Engineering Technology
Lehigh Carbon Community College
Schnecksville, PASkills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Multi-tasking
- Time management
- Communicating
Accomplishments
Black belt in karate
Purple belt in jiu jitsu
Certification
Serve safe certified
Timeline
Department Manager
McDonald's
07.2017 - Current
Associates - Mechanical Engineering Technology
Lehigh Carbon Community College